Job Description

Multi-Line Claim Representative I – National Accounts

Location: Remote Schedule: Monday – Friday, Flexible start time Salary Range: $60,000 – $65,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Multi-Line Claim Representative I is responsible for the investigation and adjustment of assigned multi-line claims within a national, multi-account environment. This role manages claims from assignment through resolution (cradle to grave) while operating under established CCMSI claim handling standards and supervision.

This position is designed for early-career adjusters with foundational claim handling experience, including auto property damage (PD), who are developing their technical skills across multiple jurisdictions. The role includes a steady caseload (100–125 claims) with low to moderate complexity.

The ideal candidate is highly organized, detail-oriented, and able to maintain an active diary while progressing claims efficiently in a fast-paced environment.

This role may serve as a development position for future advancement into a Multi-Line Claim Representative II or more senior claim roles.

This is a true claims adjuster role responsible for cradle-to-grave claim handling and is not an HR or consulting position.

Responsibilities

• Investigate, evaluate, and adjust assigned multi-line claims in accordance with CCMSI standards and client guidelines

• Manage claims cradle to grave across multiple accounts and jurisdictions

• Apply foundational knowledge of coverage and liability principles

• Maintain an active and accurate claim diary, ensuring timely follow-up and file progression

• Establish and maintain reserves within authority guidelines

• Review invoices, damage estimates, and other claim-related documentation for accuracy and relevance

• Negotiate settlements within designated authority levels

• Issue payments in accordance with CCMSI procedures and industry standards

• Identify and pursue subrogation opportunities where applicable

• Maintain accurate and timely documentation in the claim system

• Prepare claim updates, reports, and summaries as required

• Communicate effectively with clients, claimants, and internal stakeholders

• Ensure compliance with service commitments and corporate claim handling standards

Qualifications

Required Qualifications

• 1–3 years of claim handling or insurance-related experience
• Experience handling auto property damage (PD) claims required
• Ability to manage a caseload of 100–125 claims in a fast-paced environment
• Strong organizational skills and ability to maintain an active diary/workflow
• Self-starter with strong attention to detail and follow-through
• Strong verbal and written communication skills
• Ability to prioritize tasks and manage multiple responsibilities
• Proficiency in Microsoft Office applications
• Reliable, predictable attendance during assigned client service hours
• Current adjuster license in home state
• Ability to provide NPN (National Producer Number)

Nice to Have

• Experience working in a TPA environment
• NY Adjuster license is a big plus
• Familiarity with multi-line claim handling
• Experience working across multiple jurisdictions
• Intermediate Excel skills
• Bilingual (Spanish) is a plus, but not required

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Structured development into multi-line and advanced claim roles
• Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – thorough investigations and strong documentation
• Timeliness & responsiveness – proactive communication and dependable follow-through
• Compliance – adherence to client and jurisdictional standards
• Client satisfaction – consistent and reliable service delivery
• Professional growth – development of technical knowledge and claim expertise

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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