Job Description

The Claims Adjuster/Processor’s primary duty is to receive and process the day-to-day operations of claims department.

This is an in-office position in Pearland, Texas.

25 Days PTO

Medical * Dental * Vision
401k 100% Match up to 6%

The essential job functions include, but are not limited to:

• Create new database entries from incident and claim reports received daily which includes but not limited to property damage, customer property damage, personal injury, environmental and criminal activity

• Continuously manage and update existing incidents and claims in database

• Receive and process non-employee related reports of incidents and claims

• Interact with external customers (claimants, insurance companies, vendors, auto body shops, car rental companies, law enforcement, etc.)

• Interact with internal staff (stores, maintenance, accounting, department heads, etc.)

• Thoroughly investigate all claims

• Utilize video surveillance software

• Assess claims and apply preventive measures to minimize risk

• Apprise management of escalated risk

• Interview and record witness statements

• Draft and prepare correspondence and reports

• Approve and deny claims

• Return phone calls and email

• Preserve video of customer-related personal injury, carwash, property damage, and criminal activity

• Monitor and approve work orders related to third-party damages

• Collect reimbursement for third-party damages

• Receive and process employee reward requests

• Purge matter that's reached statute of limitations

• Create and maintain forms

• Offer feedback for placement and upkeep of camera system

• Communicate and update stores regarding claims procedures

• Act as Administrator of Mitratech/LawTrac

• It is an essential function of this job for the employee to work in office/in the employee’s assigned work site. No remote work is available

• Perform other duties as required and/or assigned

• Employee must be able to perform essential functions of the job with or without reasonable accommodation

The position requirements include, but are not limited to:

• Licensed by Texas Department of Insurance as Adjuster-All Lines or will be required to obtain the license within six months of employment

• Minimum of 3 years of relevant claims experience

• Proficient in Microsoft Office Product Suite