Job Description

The Special Projects Team (SPT) manages all claims deemed ‘legacy’. Legacy is any discontinued business which has been approved for transfer to SPT. All newly discontinued classes of business are considered for transfer to SPT on an annual basis with consideration given to broker/client expectations, claims location, process, expertise, and capacity. A small number of exceptions exist where the claims will continue to be managed within the respective division. The purpose of the SPT team is (i) to provide strategy and day to day management of MINT’s legacy business under a simplified process and structure, (ii) to drive the closure of dormant claims, and (iii) to identify and actively seek commutation opportunities.

As of March 2026, SPT are managing over 4,000 claims covering multiple classes of business including; Marine, Aviation, Motor, A&H, Property, Professional Liability, Medmal, Whole account and General Reinsurance, Casualty Reinsurance, Space etc. for claims emanating from 1993 YOA and post.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

Who we are:

Business Unit overview:

The Claims department aim to be market-leaders in the provision of an efficient, cost-effective and professional service to our brokers and clients. Our vision is to be the most customer focused, nimble and value adding claims team in the market. We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity. The claims team works with the underwriting team in order to facilitate close communication and exchange of ideas, and is an integral part of the product and customer service delivered to our clients.

Part of Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

What you’ll be doing:

• Assist with the management of claims within the SPT portfolio with a particular focus on Reinsurance Casualty.
• Report on key watchlist claims including attendance at market meetings and liaison with the market practitioners and counsel where required.
• Ensure accurate claims management and oversight, ensuring adherence to our reserving philosophy and diary management protocol to pro-actively drive claims performance.
• Identify, monitor, and report on key complex losses to senior management.
• Assist with the management of other SPT claims as and where required.
• Drive, facilitate and deliver a customer focused approach to claims which is measurable through: speed of service and open, honest and personable communications with all brokers and (re)insureds.
• Provide high quality commentary on the weekly movements, monthly and quarterly reports to your management reporting line, highlighting significant new notifications, claim trends or developments.
• Represent Markel at broker and client meetings promoting the Markel Style and MINT Claims Philosophy.
• Potential for involvement in claim audits and resolution of identified actions and
• Attend team broker meetings to support delivery of a more customer focused and value adding service.
• Support delivery of the team’s Key Performance Indicators.

Key Skills:

• Have a working knowledge of the claims environment and be an experienced claims practitioner with relevant London Market experience and using ECF.
• Be customer focused, in particular to understand the importance of the quality, clarity and speed of service delivery.
• Experience handling direct and reinsurance claims as well as having strong negotiation skills
• Professional and comfortable in representing the company at market and client meetings
• Must be a team player and be adaptable to multiple classes of business and objectives
• Embrace adherence to Markel International’s claims philosophy of being “The most customer focused, nimble and value adding claims team in the market”.
• Have strong written and spoken communication skills.
• Possess strong independent organisational skills.
• Have strong IT (Mircosoft office) skills including Word, Excel and Outlook.

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package…
• Up to 16% company pension scheme,
• Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants)
• Income protection, Life assurance, electric car scheme, travel insurance
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!

Are you ready to play your part?

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You’ll find your fit amongst our diverse global community of optimists and problem-solvers. We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.

Join us and play your part in something special!

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline.

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