Job Description

Job Posting End Date

04-10-2026

Please note the job posting will close on the day before the posting end date.

Responsible for processing claims made by third parties against AEP with a moderate degree of supervision.Where Putting the Customer First Powers Everything We Do!

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

What You'll Do:

• Adjust liability claims by investigating the matter with the claimant, researching AEP databases, and consulting with AEP's line department and other departments as needed.

• Recognize and resolve questions of coverage under the insurance policy with assistance of supervisor.

• Determine liability of Company based on facts found in the investigation, the tariffs and Tort Law.

• Determine proper expense and indemnity reserves.

• Evaluate damages for reasonableness, amounts owed and proper format (e.g., signed and dated claim worksheet). Negotiate settlements based on liability and damages.

• Accurately and timely document the investigation, liability and damages in the claim file. Complete reports and comply with internal policies and procedures.

• Respond to Commission Complaints and complaints forwarded or referred to senior management.

What We're Looking For:

Education: Bachelor's degree; (Or) 4 years of education and experience in the Risk Management field (including experience specified below).

Experience: Minimum 2 years of experience in adjusting, automobile and/or general liability claims.

Additional Expectations:

• Computer skills - Competent in Word and Excel.

• Interpersonal and communication skills.

What You'll Get:

3 positions are expected to be filled.

Expected Salary Range: $76,000.00-$86,000.00 (USD)

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Compensation Data

Compensation Grade:

SP20-005

Compensation Range:

$63,496.00 - $79,369.00

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.