Job Description

Claims Validator

This role is focused on cost control, validation, and performance management across a network of builders and trades delivering insurance repairs

You act as the quality and cost gatekeeper, ensuring:

• Scopes and pricing are accurate
• Repairs meet KPIs (time, cost, quality)
• Strong relationships are maintained with trade partners

�� Core Purpose

�� Validate and control costs of insurance repair work while ensuring:

• Accurate scoping & estimating
• Partner performance meets standards
• Strong customer outcomes

�� Key Responsibilities

1. Cost Control & Validation

• Review and validate scopes, methods, and pricing
• Negotiate with builders and trades
• Benchmark costs against industry standards
• Identify opportunities to reduce repair costs
• Ensure billing accuracy and financial compliance

2. Network / Partner Management

• Manage relationships with builders & trade partners
• Coach partners on:
  • Report writing
  • Scope accuracy
  • Documentation
• Drive performance against KPIs (timelines, quality, service)

3. Quality Assurance

• Establish quality control checks for:
  • Reports
  • Quotes
  • Scopes
• Ensure accuracy before submission
• Improve quote precision and scope clarity

4. Customer & Client Service

• Provide high-quality communication and follow-through
• Resolve conflicts and issues
• Deliver strong customer experience internally and externally

5. Repair / Claims Oversight

• Monitor claims for:
  • Validity
  • Cost containment
• Ensure cost savings are applied where appropriate

6. Work Health & Safety (WHS)

• Actively manage and monitor WHS compliance
• Ensure network adheres to safety standards

�� Key Skills Required

Technical / Industry

• Trade qualification (ideally Carpentry)
• Strong estimating experience (essential)
• Knowledge of:
  • Construction processes
  • Insurance repair environment
  • Cost benchmarking

Financial

• Strong commercial acumen
• Ability to:
  • Analyse costs
  • Negotiate pricing
  • Manage budgets

Problem Solving

• Fast, practical decision-making
• Ability to resolve complex scope/cost issues

Communication

• Strong stakeholder engagement skills
• Ability to influence builders/trades
• Clear written reporting and documentation

✅ Ideal Background

Candidates will likely come from:

• Insurance building / property claims
• Construction estimating roles
• Loss adjusting / desktop assessing
• Trade-based roles moving into office-based validation

�� Behavioural / Cultural Fit

• High professionalism and resilience
• Able to work under pressure and meet deadlines
• Strong team collaboration + ability to work autonomously
• Customer-first mindset
• Adaptable and agile

�� Key Success Metrics (KPIs)

• Cost savings achieved
• Quote / scope accuracy
• Turnaround times
• Partner performance
• Customer satisfaction
• Compliance with WHS and reporting standards

�� Simple Role Translation

�� In plain terms: “You’re the person who checks, challenges, and approves repair costs and scopes—making sure the company doesn’t overpay, work is done properly, and partners perform well.”

94966 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.