Job Description

Put your organizational skills and attention to detail to work supporting our Claims team.

Hastings Insurance is seeking a Claim Technician to join our Claims team! In this role, you'll provide essential administrative and customer service support to help ensure claims are processed accurately, efficiently, and in a timely manner.

You'll assist with setting up new claims, processing incoming documentation, responding to inquiries from policyholders and agents, and supporting claim professionals with their daily activities. Your attention to detail, ability to manage multiple priorities, and commitment to responsive service will help keep our claim operations running smoothly.

This is an excellent opportunity for someone who enjoys a combination of administrative responsibilities, customer interaction, and teamwork in a fast-paced environment.

What You'll Do:

• Accurately and efficiently establish new claims and claim exposures in the company's claim management system.
• Respond to telephone inquiries from policyholders, independent agents, service providers, and other callers, providing courteous and timely customer service.
• Process, organize, and index incoming mail, emails, faxes, and other claim-related documentation to support timely claim handling.
• Maintain accurate electronic claim records and documentation, ensuring information is properly organized and accessible to claim professionals.
• Provide administrative and operational support to claim adjusters and other members of the Claims Division.
• Prioritize daily assignments and manage competing responsibilities to ensure time-sensitive tasks are completed accurately and efficiently.
• Collaborate with team members to support claim processing activities, including during periods of increased claim volume.
• Participate in ongoing training and professional development to strengthen technical knowledge and job-related skills.

What You'll Bring:

• High school diploma or GED required.
• Ability to type a minimum of 50 words per minute with at least 90% accuracy.
• Excellent verbal and written communication skills, including professional telephone etiquette and a customer-focused approach.
• Strong attention to detail and accuracy when entering, reviewing, and organizing information.
• Demonstrated ability to work effectively in a fast-paced, high-volume environment while managing multiple priorities.
• Strong organizational and time management skills, with the ability to complete assignments efficiently and with minimal supervision.
• Ability to work collaboratively with colleagues and contribute to a positive, team-oriented environment.
• Basic proficiency with Microsoft Office applications and general computer systems.
• Ability to learn and navigate new software applications and administrative processes.

Location & Schedule:

This is a full-time, hourly position working Monday through Friday, generally 8:00 a.m. to 4:30 p.m. Eastern Time. The schedule may occasionally require coverage from 9:00 a.m. to 5:30 p.m. Eastern Time to support business needs.

This position offers a hybrid work arrangement based at our corporate headquarters in Hastings, Michigan. Employees are required to work onsite as scheduled, currently every other Wednesday, with the remainder of the schedule generally worked remotely. Additional onsite attendance may be required based on business needs.

Candidates must be able to reliably commute to our Hastings headquarters for scheduled onsite work.

About Hastings Insurance:

For more than 135 years, Hastings Insurance has helped individuals, families, and businesses protect what matters most. As a trusted partner to independent agents and policyholders, we've earned a reputation for financial strength, exceptional service, and long-term stability, including an A (Excellent) financial strength rating from A.M. Best.

While we're proud of our history, we're equally focused on the future. We're investing in technology, strengthening partnerships with independent agents, and continuously evolving our products and services to meet the changing needs of our customers.

Just as importantly, we're investing in our people. Employees enjoy a collaborative, down-to-earth culture where initiative is valued, growth is encouraged, and good work is recognized. We offer competitive pay and benefits, including a 401(k) with company matching contributions, generous paid time off, tuition and professional development assistance, and company performance-based incentive compensation opportunities.

Our Organizational Commitment:

At Hastings Insurance, we believe our people are our greatest strength. We foster a workplace where employees are treated with respect, supported in their growth, and empowered to contribute. We know that diverse perspectives lead to stronger collaboration, better decisions, and better outcomes for our customers and communities.

We are proud to be an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any legally protected characteristic.

If you require a reasonable accommodation during the application or interview process, please contact our Talent Acquisition team at 800-442-8277.