Job Description

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Responsibilities:

• Manage and coordinate the end-to-end claims handling process, from initial claim notification and submission to follow-up and final settlement.
• Review, verify, and assess claim documents and supporting information to ensure completeness, accuracy, and compliance with insurance policy terms and conditions.
• Liaise and coordinate with insurance companies, policyholders, insurance adjusters, and other relevant stakeholders throughout the claims process.
• Monitor and follow up on ongoing claims to ensure timely progress, identify potential delays, and facilitate prompt claim resolution.
• Communicate claim updates, documentation requirements, and settlement progress to relevant stakeholders in a clear and professional manner.
• Identify discrepancies, missing documentation, or potential issues in claim submissions and coordinate with relevant parties to resolve them.
• Maintain accurate and well-organized claims records, documentation, and correspondence in accordance with internal procedures and applicable regulatory standards.
• Prepare regular claims reports and provide updates on claim status, outstanding documents, pending settlements, and other relevant matters.
• Ensure all claims handling activities comply with company policies, standard operating procedures, insurance regulations, and applicable service standards.
• Identify opportunities to improve claims handling processes, operational efficiency, and overall service delivery.

Requirements

• Bachelor's Degree (S1) in any discipline, preferably in Insurance, Business Administration, Management, or other relevant fields.
• Minimum 3 years of professional experience in handling insurance claims, preferably within the General Insurance industry or an Insurance Brokerage company.
• Good understanding of general insurance products, insurance policy terms and conditions, claims procedures, and claims settlement processes.
• Fluent in English, both written and spoken, with the ability to communicate effectively in a professional business environment.
• Strong analytical and problem-solving skills, particularly in reviewing claim documentation, identifying discrepancies, and resolving claim-related issues.
• Excellent communication, interpersonal, and negotiation skills to manage relationships with insurance providers, clients, and other stakeholders.
• High attention to detail, with strong organizational and documentation management capabilities.
• Ability to manage multiple claims simultaneously, prioritize workloads, and meet deadlines effectively.
• Proactive, responsible, and able to work independently as well as collaboratively within a team.
• Proficient in Microsoft Office applications, particularly Microsoft Excel and Word.