Job Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

As a Workers' Compensation Coordinator (Operations Support Mgr) at TELUS Health, you'll be an integral part of our Health & Productivity Solutions team, dedicated to supporting employees through their recovery journey. In this role, you'll collaborate closely with Case Managers, leveraging your paralegal expertise to ensure seamless claim management and communication. Your attention to detail and strong interpersonal skills will be crucial as you coordinate information flow, process documentation, and provide compassionate support to team members navigating workers' compensation claims. Join our specialized team committed to enhancing health outcomes and productivity while upholding TELUS Health's commitment to putting our team members first.

Responsibilities:

• Support Workers’ Compensation Case Managers with a variety of tasks such as data entry, communication distribution and other administrative functions;

• Coordinate the flow of information to Claims Management Coordinators and Case Managers;

• Operating the Kofax system to attach incoming documents to claims;

• Processing invoices within our Kofax and Abiliti Case Management Systems;

• Communicating with the provincial boards to obtain information on claim files;

• Communicating with clients for telephonic claim intake;

• Opening, sorting, scanning, and storing the mail we receive;

• Working with the team to ensure that all responsibilities are completed according to service level agreements;

• Meeting established productivity objectives.

Succeeding as a Coordinator, Workers' Compensation Claim Management will require the following core qualifications and skills :

• Must be a paralegal licensed with the Law Society of Ontario in good standing

• Post-secondary education in health management and/or absence and disability management is a considerable asset;

• Completed related academic course work in health and safety, workers’ compensation, medical terminology, disability management, insurance, or RTW/Rehabilitation preferred;

• Strong interpersonal skills along with superior assessment and problem solving skills;

• Work experience in a front line customer support role, combined with an understanding of and appreciation for strong client service skills;

• Polished communication skills;

• High attention to detail.

Salary Range:$50-60K

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS Health offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills

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A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.