Job Description

Claim Handler CH2

Department: Legal

Employment Type: Permanent - Full Time

Location: Liverpool

Description

The claims handler will be responsible for managing a caseload of pre-litigated and Low Value Litigated Motor Claims for our Corporate clients.

Key Responsibilities

• To effectively and efficiently manage a caseload of pre-litigated motor claims up to £25k, including high value/complex matters from inception to settlement.
• To effectively and efficiently manage a caseload of litigated motor claims up to £10k..
• Identify cases for early litigation with high prospects ohttps://davies-group--frecruit.vf.force.com/img/s.giff success and low risk.
• To support delivery of consistently high levels of service and productivity
• To work closely with colleagues within the firm to deliver consistently high levels of service
• To input accurate data and ensure data maintenance
• Interact and communicate with clients
• Mentoring, training and to be the technical referral point for other team members

Working Hours

35 hours per week

Monday – Friday 9am – 5.00pm with 1 unpaid hour for lunch.

Primary location for this role is Liverpool. This role is a hybrid role working 1 day in the office and 4 days from home.

Skills, Knowledge & Expertise

• ULR RTA handling experience of pre-litigated matters is essential, litigation knowledge would be desirable.
• Full Claim cycle experience, from initial quantum assessment, liability investigation and settlement negotiation.
• Experience of using Microsoft Word, Excel and email
• Customer service experience
• Excellent attention to detail
• Negotiation skills
• Communication skills
• Organisational skills
• Ability to mentor and support new starters.

Desirable;

• Litigation claims handling
• Knowledge of Loss of Use/Loss of Standing Charge desirable
• Mentoring junior members of the team

Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers)