MEMIC

Claim Assistant

MEMIC  •  $46k/yr  •  Portland, ME (Remote)  •  1 day ago
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Job Description

About MEMIC

At MEMIC, our mission is to make workers’ compensation insurance better—through compassionate service, trusted partnerships, and an unwavering focus on workplace safety. Our core values— Be Conscientious, Be an Expert, Be a Partner, Be Curious, and Be Transparent—drive everything we do. For over 30 years, we’ve been a leader in helping businesses protect their employees and reduce workplace injuries while delivering exceptional claims services.

Claim Assistant

Are you highly organized, detail-oriented, and passionate about helping others? Join our team as a Claim Assistant, where you'll play a key role in supporting Claims Adjusters and ensuring injured workers receive prompt, professional service throughout the claims process.

This position is ideal for someone who enjoys administrative work, customer service, and working in a fast-paced environment where accuracy matters. Insurance experience is not required. We are willing to train the right candidate who brings a positive attitude, strong technical skills, and a commitment to excellence.

*This is a hybrid position

What You'll Do

  • Open and establish new workers' compensation claims and assign claims to the appropriate adjuster.
  • Support the claims team with correspondence, forms, document preparation, filing, and mail processing.
  • Process and pay invoices while ensuring accuracy and timeliness.
  • Serve as a helpful resource for injured workers, employers, medical providers, and internal team members by responding to questions and directing inquiries appropriately.
  • Maintain claim diaries, follow-up activities, and file documentation.
  • Assist adjusters and management with information requests and administrative support.
  • Help ensure claims are handled efficiently, accurately, and in compliance with company standards.

What We're Looking For

  • Strong customer service and communication skills.
  • Excellent attention to detail and organizational abilities.
  • Comfortable using technology and entering data accurately.
  • Ability to prioritize multiple tasks and meet deadlines.
  • Positive attitude and willingness to learn.
  • Insurance or claims experience is helpful but not required.

Why Join Us?

  • Comprehensive training provided.
  • Collaborative and supportive team environment.
  • Opportunity to build a career in the insurance industry.
  • Meaningful work that helps injured employees and employers navigate the claims process.

MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. Additionally, we are committed to providing an inclusive and accessible recruitment experience for all candidates. If you need a reasonable accommodation during the interview process, please contact us at hr@memic.com

To ensure an equitable and authentic interview process, candidates should not use AI or chatbot tools during the live interview or phone screen. We welcome any preparation you choose to do beforehand, but all responses shared during the interview must be your own.

Note: MEMIC does not offer Stem-OPT EAD Extension for this role.

MEMIC's Job Applicant Privacy Notice

Check out our benefit offerings here! Starting pay is: $46,293/annually

MEMIC

About MEMIC

The MEMIC Group, headquartered in Portland, Maine, is a leading super-regional workers' compensation specialty insurer. Often referred to as the "Maine Miracle" by the press, MEMIC was founded in 1993 with the goal of lowering injury rates and workers’ compensation costs for Mainers and their employers. The MEMIC Group is dedicated to improving workers’ comp through compassion, trusted partnerships, and an unwavering commitment to workforce safety. MEMIC’s professionals are located throughout the Northeast, Mid‑Atlantic, and Southeast and are licensed in all states. The MEMIC Group employs over 500 people. Rated “A” (Excellent) by A.M. Best, The MEMIC Group insures and serves more than 20,000 employers and their estimated 300,000 employees with dedicated safety and injury management service teams.

What makes MEMIC different is our commitment to partnership, safety, and compassionate care. Our values of curiosity, partnership, transparency, expertise, and conscientiousness create an environment where employees can be their authentic selves and thrive professionally. These values drive our collaborative culture, fostering strong relationships with colleagues and customers.

MEMIC is proud to be represented by a select group of independent local insurance agencies. Each agency relationship is managed directly by a local Senior Production Underwriter, responsible for all new and renewal business. Loss Control, Claims, and Premium Audit services are all provided by local MEMIC team members.

At MEMIC, we are dedicated to ensuring our employees receive the best benefits in the industry. We offer a comprehensive package that supports work-life balance, including health, dental, life, short-term and long-term disability insurance, a 401(k), and generous paid time off. Our commitment to professional development and excellence is what we call the MEMIC difference.

Industry
Finance & Insurance
Company Size
501-1,000 employees
Headquarters
Portland, ME
Year Founded
1993
Website
memic.com
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