Job Description

1、Performance Management 业绩管理
• Drives profitable top-line sales growth. Set and drive sales and profit targets for stores within the assigned city market.
• Monitor key metrics such as sales achievement rate, average transaction value, and sales per square meter to ensure annual /monthly goals are met.
• Understands key business drivers and drives sales by analyzing business results and creating action plans.
2、Store Operations 门店运营
• Ensure all stores comply with company-wide operational standards (e.g., visual merchandising, service process, inventory management).
• Conduct regular store visits to evaluate operational quality and address compliance or process issues.
• Coaches store associates and management to consistently provide clients with exceptional shopping experience.
3、Team Management & Training 团队管理与培训
• Oversee recruitment, training, performance evaluation, and career development for store managers and staff within the city.
• Conduct workshops and meetings to enhance team capabilities in sales skills, product knowledge, and customer service.
4、Inventory & Cost Control 库存与成本控制
• Monitor inventory turnover rates, collaborate with logistics teams to optimize replenishment plans, and minimize excess stock.
• Manage city operational costs (e.g., labor, utilities, material waste).
5、Customer Experience & Brand Image 客户体验与品牌形象
• Providing positive client experience.
• Supervise service quality, resolve escalated customer complaints, and uphold the brand’s image.
• Implement VIP customer management (CRM) strategies to boost repeat purchases and loyalty.
6、Cross-Department Collaboration 跨部门协作
• Liaise with HQ departments (Marketing, Merchandising, Finance) to share city market insights and drive localized marketing campaigns.
• Coordinate new store launches (site selection, staffing, opening events).
7、Market & Competitor Analysis 市场与竞品分析
• Gather data on consumer behavior, competitor activities, and market trends to support HQ strategy development.