Gigmile

City Manager- Portharcourt

Gigmile  •  Port Harcourt, NG (Onsite)  •  3 hours ago
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Job Description


POSITION SUMMARY:

The City Manager is responsible for the overall operational performance, growth, and compliance of the Company’s activities within an assigned city. This role provides strategic leadership and day-to-day coordination of Sales, Evaluation, Training & Onboarding, Portfolio Management, Recovery Operations, Supply Chain, and Administrative teams to ensure business targets are achieved, risks are managed, and service delivery standards are met.

The City Manager acts as the single point of accountability for city-level performance, customer experience, asset protection, and operational efficiency.


Requirements


ROLES AND RESPONSIBILITIES:

​

1. City Operations & Leadership

● Provide leadership and oversight for all functional teams within the city.

● Ensure seamless coordination across departments to achieve operational efficiency.

● Translate company strategy into executable city-level plans.

● Monitor daily operations and resolve cross-functional challenges.

● Act as the company’s representative for city-level engagements and partnerships.

2. Revenue, Portfolio & Risk Management

● Oversee city sales operations to drive lead generation

● Ensure adherence to approved acquisition processes, pricing models, and risk policies.

● Supervise evaluation teams to ensure accurate rider assessments, credit checks, and complete documentation.

● Monitor sales, credit, and portfolio performance metrics; implement corrective actions where required.

● Collaborate with risk and collections teams to minimize fraud exposure, delinquency, and losses.

● Review delinquency and recovery reports and implement effective recovery and portfolio optimization strategies.

3. Operations, Recovery & Asset Management:

● Oversee station officers and recovery operations to maintain portfolio quality.

● Drive recovery efficiency, ethical enforcement practices, and loss minimization in line with company policies and regulations.

● Supervise supply chain and asset deployment activities, including asset setup, tracking, and utilization.

● Ensure proper asset condition monitoring, maintenance scheduling, and vendor coordination.

● Minimize asset downtime and operational disruptions across the city.

4. People Leadership, Administration & Compliance:

● Lead and coordinate city-level administrative and facility operations.

● Ensure accurate record-keeping, reporting, and operational documentation.

● Manage, coach, and develop team leads and staff across all functional areas.

● Conduct performance reviews, enforce discipline, and support employee engagement initiatives.

● Ensure adequate staffing levels and support onboarding of new hires.

● Promote compliance with company policies, ethical standards, and operational procedures across all teams.

● Enforce internal controls to prevent fraud, misuse of assets, and revenue leakage.

5. Financial & Performance Management:

● Own city-level budgets and cost control initiatives.

● Monitor revenue, expenses, and profitability for the city.

● Track KPIs across teams under the city.

● Prepare and submit periodic performance and operational reports.


Requirements


REQUIREMENTS:

● Bachelor’s degree in Business Administration, Operations Management, Finance, or related field.

● Minimum of 6 years of progressive experience in operations management, preferably within mobility, leasing, logistics, or financial services.

● Proven experience managing multi-functional teams.

● Strong understanding of sales operations, credit risk, collections, and asset management.

Key Skills:

● Strong leadership and people management skills

● Excellent operational and analytical capability

● Ability to manage risk and enforce compliance

● Strong stakeholder management and communication skills

● Problem-solving and decision-making ability

● High level of integrity and accountability

KPIs:

​

● City revenue and portfolio growth

● Sales target achievement rate

● Portfolio at risk (PAR) and delinquency rate

● Recovery success rate

● Asset utilization and downtime

● Operational cost efficiency

● Customer satisfaction scores

● Compliance and audit outcomes


Benefits


Benefits


WHY YOU SHOULD JOIN US:

  • You
    would
    be
    part
    of
    a
    dynamic
    startup
    revolutionizing
    the
    vehicle
    subscription
    and
    financial services industry for gig workers in Africa.

  • You would be part of a dynamic environment where your ideas are
    heard
    and
    your
    contributions propel us forward.

  • You
    would
    work
    alongside
    passionate,
    talented
    colleagues
    who
    share
    your
    commitment
    to
    excellence.

  • You
    would
    witness
    firsthand
    the
    positive
    change
    your
    work
    brings
    to
    the
    lives
    of thousands of riders and drivers.

  • You
    would
    enjoy
    a
    comprehensive
    benefits
    package,
    including
    a
    competitive
    salary,
    health insurance, and exciting growth opportunities.
Gigmile

About Gigmile

Gigmile is a Mobility FinTech platform that offers vehicle subscription and financial services to gig workers in Africa

Through partnerships with OEMs and financial institutions, Gigmile provides rent-to-own vehicle financing to underserved informal workers in the logistics and transportation sector.

This addresses the demand for employment opportunities and improved mobility infrastructure in Africa.

We are building a critical layer and infrastructure needed for the growth of commerce on the continent.

Industry
Finance & Insurance
Company Size
51-200 employees
Headquarters
Accra, Lagos, NG
Year Founded
2022
Website
gigmile.com
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