Job Description

As a City Dispatcher, you will execute the day to day activity of your assigned region. This includes monitoring of the fleet, accurately distributing, receiving and updating information. Identifying and participating in the resolution of issues relating to day to day driver activities is an essential responsibility of this role. You must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities.

Specific Responsibilities include:

• Dispatch: This involves the transmitting and receiving of all information relevant to the driver/cartage company performing his/her duties within the Company and customer requirements.
• Satellite and Telephone Management: Handling of all driver related satellite messages or calls within assigned and overflow queues.
• Reporting: Recognition, communication and documentation of situations that should be reviewed by other parties, for information, action and record keeping purposes.
• Problem Resolution: Working on behalf of both the Driver and the Company to resolve any day to day issues that may arise.
• Any other duties that may be assigned from time to time, on a daily or permanent basis (i.e. special projects, training seminars, weekend planning and other job related tasks).

Our Ideal Candidate will possess:

• Dispatch experience is considered to be a strong asset in this role.

• Educational background in Supply Chain Management (or other relevant area such as Business).

• Dedicated experience providing customer service in a similar work environment.

• Well organized, an excellent communicator and have a keen sense of timeliness.

• Demonstrated attention to detail, communication, problem solving and planning abilities.

• Knowledge of the transportation industry and Calgary city geography are considered assets.

• Able to quickly adapt to changes, shift focus, meet deadlines, and complete time-sensitive tasks.

This position is subject to a Monday to Friday shift, 07:00 - 16:00 MST.

This job is classified under NOC Code 14404.

Why Bison:
• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:
• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.