Job Description

An island community rich in history and opportunity, Galveston is the ideal place to live, work and raise a family!

ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

· Supervises the Cash Services Staff in the Utility Billing Customer Service Division of the Finance Department to include monitoring of process flow; proper adherence to policies and procedures; performance of day-to-day operations to ensure cash collections, reconciliations, and procedures are properly followed; plans, prioritizes, and assigns tasks and projects; monitors and reviews work, develops staff skills, and evaluates performance; provides technical guidance, assistance, and training; meets regularly with Staff to discuss and resolve workload and technical issues; develops work plans; assures required deadlines are met; and verifies the accuracy and efficiency of work activities.

· Must have a high level of interpersonal skills to handle sensitive and confidential situations with both internal and external customers.

· Ensure efficient processes are structured for electronic fund transfers services which will include credit card, draft, e-check, and on-line portal payments.

· Maintain timely, accurate, and effective communication with all local cash handling agents in the department.

· Update cash handling roles for all payment receipt locations at the sub-department level in a timely and accurate manner.

· Maintain strong internal controls for payment collections at the payment receipt location level and safeguarding against loss.

· Annually, review and update local cash handling policies and procedures as needed. At a minimum, resubmit written procedures every 3 years to the City Controller for approval.

· Monitor cash receipting functions.

· Authorize various transactions such as refunds, voids, and cash drawer reconciliations.

· Verify that the Deposit Preparer has deposited all cash received.

· Ensure eDeposit forms are reconciled to the supporting documentation and to the Transaction Detail Reports (TDRs).

· Ensure the segregation of deposit preparation and access to the cash at any point (i.e., cash drawer/box and safe).

· Submit monthly Staff Reports, City Council Agenda items, and vendor request for proposals as needed.

· Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City Staff; maintains confidentiality of work-related issues and City information; and performs other duties as required or assigned.

· Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.

KNOWLEDGE AND SKILLS:

Knowledge:

· City organization, operations, policies, and procedures.

· Principles and practices of utility billing.

· Principles and practices of government accounting.

· Laws, ordinances, rules, and regulations governing utility billing and cash handling operations.

· Principles and practices of effective employee supervision.

· Principles and practices of effective customer service.

· Principles and practices of project management.

· Business and personal computers; word processing and spreadsheet software; and other general office equipment and computer applications.

Skill in:

· Strong mathematical skills and the ability to handle transactions quickly and accurately.

· Ability to multi-task, establish priorities, and work independently.

· Managing situations requiring accuracy, trustworthiness, poise, tact, diplomacy, fairness, firmness, and sound judgment.

· Building effective work teams and providing efficient customer service.

· Understanding and applying City policies and procedures, and applicable federal and state regulations.

· Explaining City policies and procedures.

· Managing staff, delegating tasks and authority, and providing coaching to improve staff performance.

· Establishing and maintaining cooperative working relationships with all levels within the City.

· Communicating effectively both verbally and in writing to clearly and accurately convey information.

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent; AND five years of related experience required. A Bachelor’s Degree in Accounting, Finance, or related field preferred. However, an equivalent combination of education and experience will be considered.
• Intermediate computer processing skills in Microsoft Office.
• Must be able to be flexible with work hours.

LICENSE AND CERTIFICATION:

A valid Texas Driver’s License.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

Work is performed primarily in a standard office environment. Frequently required to sit, bend, twist, stand, walk, talk, handle, feel, stoop, kneel, and/or crouch. May be required to stand for long periods of time. May be required to lift and carry items weighing up to 50 pounds. May be required to use step stools and climb ladders to reach or store materials.

Compensation Range

DOQ

The City of Galveston is an equal opportunity employerand will consider only the qualifications of the applicants. The City does not tolerate any form of discrimination based on race, color, religion, sex, age, national origin, or physical/mental disability in employment or provision services.