Job Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Pangkal Pinang City Team is an established team responsible for running Grab business and operations in the cities within the region. City Operations Team is responsible for all cities budgets and targets by collaborating with other internal stakeholders from multiple functions.

Get to Know the Role

As a City Associate, you will help support the daily operations, contributing to the development and improvement of our vibrant city of Padang. You will be directly report to the Manager. The role will be onsite and you will be based in Pangkal Pinang.

The Critical Tasks You Will Perform

• Assist in coordinating and managing multiple city projects.
• Implement and oversee the operational strategy at the city level, focusing on enhancing both mobility and delivery services to meet local demands.
• Oversee the entire lifecycle management of Grab Driver Partners, from the initial recruitment and onboarding process to ongoing engagement and support activities.
• Lead project management efforts by breaking down complex problems, formulating hypotheses, conducting tests, and guiding projects through to successful implementation while ensuring that outcomes are sustainable.
• Collaborate with specialized teams to launch and promote new products and services that meet customer needs and enhance user experience.

Qualifications

What Essential Skills You Will Need

• A minimum of Bachelors/Master's degree, preferably in management, analytics, business or engineering, or any relevant experiences.
• 2+ years of experience in city management or in the field of sales/revenue generator.
• Experienced in leading teams and the ability to connect with people across teams/functions
• Experience and exposure to business process management, identifying, assessing, and controlling risk, and successful initiatives execution

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.