Job Description

Founded in 1989, CALNET, Inc. has become one of the fastest growing privately held companies in the Technology, Intelligence Analysis, and Language Services consulting arena. Headquartered in Reston, VA, CALNET employees deliver true value to our customers by employing best practices, world-class technologies industry expertise in every project. CALNET is ISO 9001, ISO 20000, and CMMI-Level III certified

As a Prime Government Contractor for a major government institution, we are currently searching for a talented Citrix System Administrator with Secret Clearance to work in Washington DC

Job Requirements

CALNET is seeking a Citrix Systems Administrator to support a major Government Customer. The Administrator will provide operations support to customers across multiple locations. They will provide operations and maintenance support to existing Citrix VDI environments across multiple enclaves and assist with the implementation of new solutions. The administrator will help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems. This individual will work in a team environment to ensure mission needs are met for internal and external customers. This is a 100% on-site position. All work must be performed at the customer site in Washington DC.

Primary Responsibilities

• Provide operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront.
• Monitor Citrix infrastructure and identify system anomalies before they impact customers to include storage availability/capacity, network connectivity, database health, and other daily health checks as required.
• Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity.
• Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment
• Implement major system upgrades as designed and approved
• Perform periodic backup and restoration of servers
• Monitor desktop capacity to size the environment based on typical usage trends
• Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Establish comprehensive availability and capacity management solution using lessons learned
• Develop solutions to technical issues.
• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.

Basic Qualifications

• Experience with interacting with customers to handle service inquiries and problems.
• Experience working as a system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software.
• Extensive knowledge of Citrix technologies includes XenDesktop, XenApp, NetScaler, and StoreFront.
• Experience with Solar Winds, Cisco Hyperflex Hyperconverged System, ESXi, Cisco Hyperflex Connect and CISCO UCS Manager.
• Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology.
• Experience with rapid testing, validation, and deployment of new baseline images
• Extensive experience conducting incident and trend analysis via log review, performance baselining / review, and other incident/problem management techniques to develop solutions to ongoing issues impacting customer experience
• Experience with Scripting/Automation
• Experience troubleshooting issues in a growing environment.
• Time management skills.
• Strong oral and written communications skills.
• Track record of working effectively within a team and support to peers toward improved processes and results.
• Experience with support ticket management systems.
• Experience mentoring others and/or supervising others.

Education/Experience Requirements

• Requires a Bachelor’s degree and at least 6 years of relevant experience. Additional years of experience may be considered in lieu of degree.

Clearance

• Active Secret Clearance.
• US Citizenship is required due to the nature of the government contracts we support.

Certification Required

• CompTIA Security+
• Citrix Certified Associate - Virtualization or Citrix Certified Professional - Virtualization (Required)

This opportunity is in Washington DC

CALNET, Inc. offers a competitive salary and a generous benefits package. This package includes medical, dental, vision, life, short- and long-term disability insurances, a 401(k)-retirement savings plan, and generous leave time.

CALNET, Inc. is an Equal Opportunity Employer. EEO/M/F/D/V