Job Description

Position Specifications

Division : Global Technology

Corporate Title : NA

Experience : 4-6 years

Role & Responsibilities of the position in brief:

The role is within the Digital Workspace & End User Services team aligned within Global Technology

• Role: T&M Citrix Engineer within Global Technology.

Provide technical support for Citrix DaaS on Azure, ensuring high availability and performance of the Citrix environment.

Troubleshoot and resolve issues related to Citrix infrastructure, including Citrix Cloud Connectors, Delivery Controllers, and VDAs.

Monitor and maintain Citrix environments, ensuring compliance with security policies and best practices.

Collaborate with other IT teams to integrate Citrix solutions with existing systems and applications.

Perform regular updates and maintenance of Citrix components to ensure optimal performance and security.

Document and maintain standard operating procedures (SOPs) for Citrix support and operations.

Provide training and support to end-users on Citrix-related issues and best practices.

• Primary Skills:
  • Strong knowledge of Citrix DaaS on Azure, including setup, configuration, and management.
  • Proficiency in troubleshooting Citrix infrastructure components such as Cloud Connectors, Delivery Controllers, and VDAs.
  • Experience with Citrix Workspace, Citrix Gateway, and Citrix Federated Authentication.
  • Familiarity with Azure Active Directory, Multi-Factor Authentication, and Conditional Access.
  • Understanding of networking concepts and protocols, including load balancing and secure access.
  • Excellent problem-solving skills and the ability to work under pressure.
• Desirable Skills:

Experience with other virtualization technologies such as VMware or Hyper-V.

Knowledge of scripting and automation tools such as PowerShell.

Familiarity with ITIL processes and best practices.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as Citrix Certified Professional (CCP-V) or Citrix Certified Expert (CCE-V).