Job Description

Job Summary

The Citrix Administrator supports, maintains, and administers enterprise systems, infrastructure, and application environments. This role is responsible for responding to system-related incidents, troubleshooting technical issues, and implementing effective solutions. The Citrix Administrator ensures that systems are functioning efficiently and securely while collaborating with cross-functional teams to support technology operations across the organization.

Essential Functions

• Supports and maintains enterprise systems, servers, applications, and related infrastructure.
• Responds to hardware, software, and network incidents and service requests, ensuring timely resolution.
• Performs system monitoring, maintenance, and patching to ensure optimal performance and compliance.
• Maintains accurate documentation of system configurations, procedures, and incident resolutions.
• Participates in the on-call rotation to provide after-hours technical support as needed.
• Promotes system security, user access controls, and compliance with organizational and regulatory standards.
• Collaborates with IT teams and business stakeholders to evaluate and implement technical solutions.
• Assists in the deployment and configuration of new systems and upgrades to existing infrastructure.
• Follows change management protocols and participates in testing and validation processes.
• Identifies and shares best practices with peers and supports continuous improvement initiatives.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required
• Bachelor's Degree in Computer Science, Information Technology, or a related field preferred
• 2-4 years of experience in systems administration required
• Experience supporting a mid to large-size enterprise environment preferred

Knowledge, Skills and Abilities

• Proficiency with Windows and/or Linux server administration.
• Strong understanding of system security, backup, and recovery procedures.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with Active Directory, DNS, DHCP, and enterprise networking concepts.
• Ability to troubleshoot and resolve complex technical issues.
• Strong communication and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational and documentation skills.

Licenses and Certifications

• Relevant certification in Citrix administration, such as Citrix Certified Associate - Virtualization, Citrix Certified Professional - Virtualization or Citrix Virtual Apps and Desktops Service on Citrix Cloud, Preferred
• Relevant certification in systems administration, such as Microsoft Certified: Azure Administrator Associate, CompTIA Server+, or Red Hat Certified System Administrator (RHCSA) preferred
• Security or access management certifications, such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or Oracle Cloud Infrastructure Security certification preferred