Job Description

Cordia Resources by Cherry Bekaert has partnered with a top IT firm seeking a Citrix Admin for a 2 month contract This position is 100% REMOTE in PST time zone

Responsibilities:

• Follow internal procedures to organize ticket assignments of the technical product support functions while tracking and prioritizing client contractual obligations.
• Maintaining excellent communication between internal teams and clients to ensure the smooth flow of project operations and ensure customer deadlines are met through scheduling.
• Responsible for FS Logix administration
• Citrix Cloud administration
• Maintain Azure VMS
• Create and assign all service tickets to the appropriate technical level team in highest priority order.
• Provide support to end users with an enthusiastic attitude and maintain regular communication throughout the lifecycle of the ticket until the issue is resolved to the customer's satisfaction.
• Interacts and works directly with internal teams and vendors to escalate technical concerns, provide customer updates, and drive incidents to resolution.
• Prioritize the client experience while administering and prioritizing the order that tickets need to be assigned and escalate as needed.

Knowledge, Skills, and Abilities:

• FS Logix administration experience
• Citrix Cloud experience (Citrix cloud is highly preferred)
• Azure Admin VMS experience
• Strong oral and written communication skills
• Effective time management and multi-tasking skills
• Maintains the ability to stay organized and be detail-oriented
• Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
• Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
• Confident and comfortable with client facing activity.

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