Job Description

Abacus Staffing, a leading provider of comprehensive employment/placement solutions, is seeking market talent. We offer meaningful and long-term employment opportunities, a competitive pay structure and outstanding customer service to a workforce of more than 20,000, nationally.

Title: Citizen Services Assistant Part-Time (JR-01582)

Location: Virginia Beach, VA

Pay: $18.55 per hour

Schedule: Approximately 30-32 hours per week with a variable schedule

Job Overview

We are seeking dependable, customer-focused individuals to join our team as Citizen Services Assistants. In this role, you will provide professional customer support by responding to inquiries, sharing information, entering service requests, and maintaining accurate records. The ideal candidate thrives in a fast-paced environment, can effectively multitask, and is committed to delivering exceptional customer service.

Responsibilities

• Provide outstanding customer service while assisting callers and customers.
• Answer inquiries and provide information regarding available services.
• Enter, update, and track service requests in computer systems.
• Maintain accurate documentation and records.
• Follow established policies and procedures.
• Handle multiple tasks simultaneously in a high-volume environment.
• Communicate professionally and courteously with customers and team members.

Qualifications

• Strong customer service and communication skills.
• Excellent multitasking and organizational abilities.
• Comfortable working with computers and multiple software systems.
• Ability to work efficiently in a fast-paced environment.
• Professional demeanor and positive attitude.
• Previous call center, administrative, customer service, or office experience is preferred.

Schedule Requirements

• Facility operates 24 hours a day, 7 days a week.
• Must have open availability, including mornings, evenings, weekends, and holidays as needed.
• Part-time position averaging 30 hours per week.
• Schedule will vary based on operational needs.

Work Environment

• Professional office environment.
• Business casual attire.
• Equipment provided, including computer, headset, and required software.

Weekly pay and benefits available!

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