ADI Resourcing

Cisco IPT/WEBEX T2

ADI Resourcing  •  Hyderabad, IN (Onsite)  •  2 months ago
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Job Description

Role : Cisco IPT/WEBEX T2
Experience : 5+ Years
Location : Hyderabad

Required qualifications:

  • Conduct Design Meetings with other engineers, project managers, vendors, and customers for upgrade/changes on an on-going basis.
  • Works with business users to determine call flow and call center requirements, solutions,
  • reporting and systems enhancements.
  • Documents corporate and remote branch call flow configurations and call flow charts.
  • Builds and maintains spread sheets and related discovery documents for call center strategies.
  • Evaluates and recommends new products and concepts for call center activity.
  • Performs preventive maintenance on telephony software applications and hardware, repairs to telephony system/environment problems.
  • Consulting with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases.
  • Evaluating services/products as possible solutions for future requirements or as a replacement/upgrade to existing network.
  • Minimum of 3 years related experience in network voice, collaboration, telepresence and call center environments.
  • WxCC v5.x Troubleshooting Agent Desktop Problems
  • WxCC tenants configuration, administration & Support
  • WxCC Knowledge on Skills-based Routing & Agent-based routing
  • Working experience to build WxCC Sites, Teams, Entry Points, and Queues
  • WxCC Contact Center Management Portal for real-time and historical contact center data
  • Working experience on WxCC Entry Points and Queues
  • Deep Knowledge of Cisco IP telephony technologies and solutions.

Soft skills:

  • Good communication skills (Written & Oral)
  • Flexible to work in the evening shifts
  • Individual and team player
ADI Resourcing

About ADI Resourcing

THAILAND - INDONESIA - VIETNAM - PHILIPPINES - INDIA - MALAYSIA - SINGAPORE - MYANMAR - USA

ADI team is one of the leading staffing company with over 14 years of experience providing complete staffing and talent management solutions to global and local companies in Asia. Our comprehensive staffing service offers a proactive solution-driven response to our clients and candidates with extensive expertise in specialized IT Staff Outsourcing, Permanent & Contracting Recruitment, Contract Management and Payroll Service with immense professionalism

Building on our success we are now operating in Nine Southeast Asian countries Thailand, Indonesia, Vietnam, Philippines, India, Malaysia, Singapore, Myanmar and USA with highly proficient expertise that possesses invaluable market insight and a deep understanding of their respective fields.

ADI comprises a passionate team supporting more than 1000+ clients and partners with a large employee base of 1201+ Outsource Staff (IT Programmers, System Analyst, Project Managers, Business Analyst, and Others). We believe our employees are our true strength and together with our customers we achieve the corporate objectives by providing tailored and effective solutions to meet the needs of our HR business partners.

We have the knowledge and expertise to fully address the demands of staffing in the Information Technologies, Banking & Finance, Administration, Management, Telecommunication, Oil & Gas, and Pharmaceutical sectors.

ADI prides itself on a continued commitment to delivering the highest levels of service and provide the right people at the right time with the right skills.

THAILAND - INDONESIA - SINGAPORE - INDIA - PHILIPPINES - MALAYSIA – VIETNAM - MYANMAR - USA

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Bangrak, TH
Year Founded
2010
Website
adiresourcing.com
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