Posting
Title :

CIS
SERVICE DELIVERY MANAGEMENT

Qualification
:

Any
graduation

Experience
:

5
to 7 years

Must
Have Skills :

Strong
experience in CIS Service Delivery Management, including incident,
problem, and change management processes.

• 
  Excellent
  stakeholder management and communication skills with ability to
  coordinate across technical and business teams.

• 
  Knowledge
  of ITIL framework, SLA/KPI tracking, and service governance
  practices.

Good
to Have Skills :

Experience
with cloud platforms, cybersecurity operations, or infrastructure
management tools.

• 
  ITIL/Foundation
  or Service Management certifications.

• 
  Exposure
  to automation, reporting dashboards, and continuous service
  improvement initiatives.

Roles
and Responsibilities:

Manage
end-to-end CIS service delivery operations while ensuring SLA
compliance and high customer satisfaction.

• 
  Coordinate
  with internal teams, vendors, and clients to resolve incidents,
  drive problem management, and improve service quality.

• 
  Prepare
  service reports, monitor KPIs, conduct review meetings, and
  implement continuous improvement plans for operational
  efficiency.

Location
:

Pune

CTC
Range :

12
to 14 LPA

Notice
period :

Immediate

Shift
Timings :

General

Mode
of Interview :

Virtual

Mode
of Work :

Hybrid

Mode
of Hire :

Contract