Job Description

• The Operational Landscape Manager (OLM) is accountable for end-to-end operational governance of supplier contracts and service delivery, ensuring suppliers meet contractual commitments, KPIs, and compliance standards.

• Key Responsibilities
  • Monitor supplier compliance with contract obligations and service commitments.
  • Track delivery of contracted services and deliverables.
  • Review monthly KPIs, service levels, and charges for discrepancies.
  • Manage supplier performance and drive corrective action plans.
  • Act as primary interface between business IT, suppliers, and internal teams.
  • Drive incident, problem, and change management processes.
  • Ensure compliance with audit, security, and regulatory requirements.
  • Approve work requests beyond predefined financial thresholds.
  • Support demand forecasting and capacity planning.
  • Drive continuous improvement and innovation initiatives.
• Stakeholder Interfaces
  • Internal: IT Operations Managers, Business Stakeholders, Service Management, Procurement.
  • External: Supplier Delivery Managers, Vendor Operations Teams.
• Success Measures
  • SLA and KPI compliance.
  • Reduction in incident volume and downtime.
  • Supplier performance improvement.
  • Audit and compliance adherence.
  • Cost optimization and value realization.
• Skills & Experience
  • Stakeholder management and communication skills.
  • Knowledge of IT service management (ITIL processes).
  • Analytical capability for performance tracking and reporting.

Understanding of compliance, security, and risk management

Basic/Generic Job Description:
• Project Managers plan, control and execute a project or set of related projects to meet identified business needs and deliver business value.
• As Project Manager, leads small-to-medium projects of moderate complexity. Typical project size: fewer than 10 FTE OR Participates as a member of a project team for larger and more complex projects.
• Quickly earns the trust of sponsors and key stakeholders. Resolves conflict and delivers tough messages with grace. Continually updates relevant business stakeholders of project status.

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.