Job Description

The purpose of this classification is to supervise the staff and operations of the Circulation Unit within the Headquarters Library.

KEY RESPOSIBILITIES AND PERFORMANCE STANDARDS:

• Supervises, directs, and evaluates assigned staff: develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and administration; and trains staff in operations, policies, and procedures.
• Supervises the operations of the Circulation Unit: coordinates daily work activities; organizes and prioritizes workload; makes work assignments; monitors status of work in progress; inspects completed work; troubleshoots problem situations; and provides guidance, training and technical expertise.
• Collects fees for overdue and damaged items: provides information and answers questions regarding fines and fees applied to patron accounts; processes cash, check and credit card payments; balances cash drawer; prepares deposit; posts bankruptcy information and returned checks and forwards to collection agency; monitors related reports; and prepares and sends related correspondence.
• Assists in developing and implementing circulation policies and procedures: makes recommendations regarding changes to work processes to enhance operations and provide better service to library patrons; and monitors implementation of approved changes to ensure compliance.
• Checks library materials in and out: operates the library’s automated circulation system to charge, discharge, and renew books and audio/visual materials; retrieves books from book drop; inspects materials for damage and withdraws materials in need of repair from circulation; inspects for routing slips or other identification prior to shelving; routes books to other locations as appropriate; sorts and arranges materials on book carts for shelving; and separates new books for display.
• Provides customer service to library patrons and the public: provides assistance and information related to library services, fees, procedures, information and directions, or other issues; researches book titles, book availability, patron records, or related information; reserves materials for patrons; notifies patrons about overdue books, arrival of reserved books, or other issues; and assists patrons with the use of various library equipment.
• Perform other duties of a similar nature or level.

Qualifications

Education: Bachelor's Degree in Library Science or related field required.

Experience: Three years of experience in library services.

Knowledge/Skills/Abilities:

• Considerable knowledge of circulation procedures, to include the Georgia Evergreen automated library system.
• Knowledge of computers and software, including the Microsoft Office Suite.
• Administrative /supervisory ability and knowledge of managerial procedures.
• Familiarity with library policies and procedures as they relate to circulation.

Skills

• Proficiency in management ability, to include excellent time management and supervision of staff.
• Mastery of operating a computer, cash register, calculator, laser scanner and sensitizing/desensitizing machines.
• Good communication skills, both oral and written; skill in patron relations, dealing with complaints and problem situations and interacting with a wide cross-section of people.
• Demonstrated ability to work independently.
• Ability to supervise and/or train designated subordinate personnel.

Certification: None

Licensing:

• Possession of a valid driver’s license with good driving history. If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.

PERFORMANCE APTITUDES:

• Data Utilization Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.
• Human Interaction: Requires the ability to act as a first-line supervisor, including instructing, assigning and reviewing work, maintaining standards, coordinating activities, and evaluating employee job performance.
• Equipment: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
• Verbal: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
• Math: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures.
• Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
• Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
• Physical Abilities: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
• Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors. Some tasks require the ability to communicate orally
• Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as rude/irate customers.

TRAINING & SUPERVISORY RESPONSIBILITY:

• Six to ten staff.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

Salary

$37,571