Job Description

Requisition ID # 172310

Job Category: Maintenance / Construction / Operations

Job Level: Individual Contributor

Business Unit: Customer & Corporate Affairs

Work Type: Onsite

Job Location: Concord

Department Overview

On the Customer Experience team, we are focused on delivering the desired customer experience for each of our customers. Everything we do starts with the customer and our information about the customer. That information is collected and managed by our Customer Experience Strategy group. Each of our organizations, though completely dependent upon each other, are the experts in their area and will further drive PG&Es alignment around the customer.

This is an IBEW Local 1245 represented classification, which has over 100 years of experience representing employees at PG&E and is subject to collective bargaining.

The Central Inspection Program (CIP) Inspector position, is an employee who is responsible for the inspection of weatherization work installed under PG&E-administered Energy Efficiency programs by contractors. In addition, this employee is responsible for implementing the Heating Appliance Repair and Replacement (R&R) program.

The employee will safely perform initial and follow-up inspections of Energy Efficiency Measures installed by PG&E and ensure the billed measures are present, safely installed to program standards, and were feasible. Employee will be required to use phone and/or site visits to schedule inspections and to route work to ensure customer convenience and employee efficiency. Monitor and track overtime and travel time. Determine the most economical and efficient methods to handle peak and non-peak workloads.

Ensure inspection paperwork, including measure quantities, “on-site” time frames, and comment(s) are complete, accurate, and legible. Data entry work of that paperwork is to be completed accurately and within allotted time frames. Ensure that timecards and expense reporting are completed accurately and submitted timely.

Handle all customer complaints. Investigate the complaint as needed, then resolve or elevate to the proper authority. Follow-up to ensure resolution was achieved. Respond to customer phone, e-mail, and mail inquiries or concerns. Respond to PG&E Program Manager concerns and requests such as high-profile inspections, suspected fraud cases, short notice inspections, and customer complaints.

Perform R&R work including Natural Gas Appliance Testing (NGAT) inspections. Ensure that customers, their homes, and appliances meet program guidelines. Ensure that all field paperwork is completely and accurately filled out. Coordinate R&R process with Heating, Ventilation and Air Conditioning (HVAC) contractor, customer, weatherization contractor, and local building officials. May be required to light pilots in conjunction with their work.

PG&E is providing the hourly rate that the company in good faith believes it might pay for this position at the time of the job posting. This position is subject to collectively bargained hourly wage rates and increases. The starting wage rate for this position is $37.15 per hour. This wage rate is specific to the locality of the job. The wage rate is based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity.

This position is a DOT (Department of Transportation) covered classification and is subject to random drug and/or alcohol screening.

Job Responsibilities

• Coordinates Repair & Restoration process with HVAC contractor, customer, weatherization contractor, and local building officials
• Performs initial and follow-up inspections of Energy Efficiency Measures installed by Company
• Ensures the billed measures are present, safely installed to program standards, and are feasible
• Utilizes phone and or site visits to schedule inspections and to route work to ensure customer convenience and employee efficiency
• Ensures that all field/ inspection data is entered completely and accurately
• Investigates complaint as needed, then resolves or elevates to the proper authority
• Responds to Program Manager concerns and requests such as high-profile inspections, suspected fraud cases, short notice inspections, and customer complaints
• Ensure that timecards and expense reporting are completed accurately and submitted timely, monitor and track overtime and travel time.
• Follows-up to ensure resolution was achieved
• Responds to customer phone, e-mail, and mail inquiries or concerns
• DOT-Operations/Maintenance AND Emergency
• This position requires driving of company vehicle
• Determine the most economical and efficient methods to handle peak and non-peak workloads.
• Ensure inspection data entry, including measure quantities, “on-site” time frames, and comment(s) are complete, accurate, and legible.
• Data entry is to be completed accurately and within allotted time frames.
• Handle all customer inquiries. Investigate as needed, then resolve or elevate to the proper authority. Follow-up to ensure resolution was achieved.
• Respond to PG&E Program Manager concerns and requests such as high-profile inspections, suspected fraud cases, short notice inspections, and customer complaints

Qualifications

Minimum:

• Ability to lift an extension ladder
• Ability to crawl in attics, under houses, and on roofs
• Possess and maintain a valid Class C California Driver's License by Day 1 of hire
• Knowledge of hazard evaluations theories, concepts, methods, best practices, and techniques as needed to perform at the job level
• Knowledge of procurement strategies and processes and relevant regulatory framework as needed to perform at the job level
• Knowledge of gas engineering theories, concepts, methods, best practices, and techniques as needed to perform at the job level
• Competency in building strong customer relationships and delivering customer-centric solutions
• Competency in effectively building formal and informal relationship networks inside and outside the organization

Desired:

• Experience using Microsoft Office Suite including but not limited to Word, Excel and Outlook
• 1 year of experience in construction
• Demonstrated ability using computer laptop equipment including
• Knowledge of combustion appliance knowledge
• Knowledge of Energy Efficiency programs
• Experience with managing customer and contractor relations
• Record of Residence within 50 miles of headquarters

Training Requirements:

• Employee must pass one-week NGAT training session, which includes a written and lab test
• Employee must pass one-week weatherization training session that includes a written and lab test
• Employee must pass pilot light training

Pre-Employment Testing

PG&E Employees: You must have qualified on all prerequisite tests prior to submitting an application, and all secondary tests prior to interviewing. For more information on prerequisite and secondary exams, including study guides, please visit the Pre-employment testing program website.

• Post-Offer Physical Assessment CIP Inspector
• Physical Test Battery
• Work Orientation Inventory-Physical/Technical Driving