Job Description

The Manager is responsible for overseeing the clerical and clinical functions of the designated clinics or other

assigned departments. Responsibilities include maintaining effective communication with providers, staff and

administration; ensuring compliance with established standards, practices and regulatory requirements;

oversees billing and collections for the practice; managing the clinical functions, managing physician and staff

schedules; maintaining a high degree of customer satisfaction; monitor and control inventory; performing and

delegating clerical work.

Essential Functions:

• Assist the designated Director of Medical Group Operations with management issues, including, but not limited to; provider and employee staffing and work assignments; orientation and/or training of employees; implementation of clinic policy, procedures, and process; fulfillment of managed care requirements; financial reporting; maintenance of facilities and equipment; customer satisfaction.
• Ensure that stock levels are adequate and orders are placed on time.
• Provide assistance, guidance, and direction to visitors and patients, in person and over the phone, to yield a high level of customer satisfaction. Monitors patient flow through reception and works with team to minimize waits and delays. Accepts customer complaints, solves problems, or refers when necessary.
• Responsible for several key-billing aspects which may include but is not limited to entry/verification of patient demographics, charge entry, charge adjustments, collection at the time of service, and cash management.
• Assist with several tasks related to the paper/data flow through office. This aspect may include but is not limited to; working with incoming mail; proper release of medical records; initiating correspondence; phone messages, billing requests, and reports; assures that key components of the records are in place.
• Assist with direction and supervision of nursing services in the assigned clinics.
• Compile/analyze data, prepare/present statistical information on department performance, productivity, activity, and budget.
• Assist with selecting, orientation, training, monitoring and evaluation of staff.
• Demonstrate support for/participate in accomplishing team goals and objectives.
• Attend required meetings and participate in seminars.
• Assist with special projects and initiatives assigned by senior leadership.
• Other roles and responsibilities as assigned.

Requirements

• Bachelor’s degree in related field (preferred). *Experience with Cerner/Oracle Health Community Works or Millenium a plus
• 4 years of experience at a healthcare facility/clinic working as a Medical Assistant, Medical Office Clerk, or similar role. (preferred).
• Working knowledge of medical terminology, HIPAA regulations.
• Innovative thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with the ability to multi-task.
• Strong organizational, administrative, and planning skills.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to work independently and as part of a team.
• Excellent documentation, communication, and IT skills.
• Passionate about clinical excellence.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Retirement
• Paid Time Off
• Tuition Reimbursement
• Health Savings Account
• Wellness Program
• Employee Assistance Program