Job Description

Filmhouse Cinemas is a dynamic film exhibition company with a style that incorporates multifarious features, including state-of-the-art cinema technologies and luxurious dine-in cinema services; administered by a professional operations management.

Essential Duties and Key Responsibilities include the following and other duties as may be assigned:

• To oversee the management of the day to day activities of the cinemas.
• To support the business manager in driving daily retail profitability by maximising RPH & minimising shrinkage and wastage.
• To pro-actively manage operational costs on a day-to-day basis. Support the business manager in the effective management of controllable costs, third party contractors and team members.
• To plan, perform and manage operational tasks within the cinema.
• To continually give feedback to the business manager and colleagues’ ways in which Cinema Operations could be improved and to always champion the needs of the guest and team members
• To maximise the performance of all employees by team work, motivation and effective coaching and performance management.
• Undertaking administrative tasks, setting shift rotas and organizing staff renumeration.
• To propose and prepare in conjunction with the filmbooking department, performance schedule plan to meet business plan objectives.
• To drive daily retail profitability by maximising RPH & minimising shrinkage and wastage.
• Ensure the cinemas meets set audience targets each week/period.

Qualifications

• Minimum of 3 years in operations management at a supervisory level (retail experience preferred)
• Excellent customer relationship and management
• Must be a good Team player with excellent ability to multi-tasking and able to adapt to varying situations.
• He/ She must have the ability to keep abreast of the trend in this field of expertise and make practical application of specialized knowledge in everyday situation.
• Must have a deep understanding of Health and Safety
• Excellent report writing and presentation skills
• Good Microsoft Office, excel and power point usage
• Job knowledge
• Customer Relation Skills
• Negotiation & Networking Skills
• Personal Credibility
• Planning and Organizational Skills
• Communication Skills
• Analytical skills