Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Our CIBC Toronto Pearson Airport Leadership team will be attending the Pearson Airport Career Expo on October 1, 2026.

Please visit our booth as we look forward to connecting with you to discuss our part-time and full-time career opportunities.

Mobile Financial Sales Specialist

What you'll be doing

You will be accountable for raising CIBC brand awareness in Canada’s largest airports by promoting, educating, and enrolling new and existing clients into CIBC products. You will engage individuals in advice-based discussions; provide them with product information with the goal of growing CIBC credit card sales. Reporting to the Area Sales Manager you will execute sales strategies to support the advancement of CIBC’s credit card market share through the delivery of an outstanding client experience.

At CIBC, we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you will be on-site full-time.

The MFSS kiosks are located inside the Toronto Pearson International Airport (Terminals 1 and 3), with 365-day operation and extended hours of business. This role requires rotational shift work Monday to Sunday between the hours of 6:00 am and 11:00 pm, based on business needs. You will be required to work on weekends and statutory holidays.

To work at CIBC’s Toronto Pearson International Airport (GTAA) locations, all employees must successfully obtain Transportation Security Clearance from Transport Canada.

How you'll succeed

• Business Development - Engage prospective clients in needs-based sales discussions to identify credit card sales opportunities and drive credit card sales growth through exceptional client service. You will leverage deep product knowledge and a disciplined sales approach to drive business development opportunities and franchise new and existing clients into CIBC products and services. You will thrive in this role if you are entrepreneurial in nature and comfortable working in a self-managed environment.
• Sales Execution - Ensure all forms and applications are completed accurately. Track, record and update sales activities into the appropriate tool(s) and systems to accurately capture sales and provide updates to Senior Manager on sales in comparison to established sales targets. Process valid transactions, complete all related documentation on time and obtain authorization as required. Maintain and ensure client confidentiality of all client information and files at all times and ensure compliance with established policies and procedures.
• Client Experience - Deliver consistent client service excellence and strong sales results, supporting the business unit to meet credit card sales targets and maximum sales effectiveness. Help to create a positive work environment and effectively role model CIBC’s mission, vision, and values.
• Leveraging Technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it is the right thing to do.
• You are goal oriented. You are motivated by accomplishing your goals and delivering your best to make a difference.
• You are passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You are passionate about growing your knowledge. You have a strong sense of curiosity.
• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
• It's an asset if you are bilingual in both English and French languages.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

Client Services Representative

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Service Representative, whether it’s taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time

This role supports Banking Centres located inside the Toronto Pearson International Airport (Terminals 1 and 3), with 365-day operations and extended hours of business. You’re flexible to work our banking centre hours as this role requires rotational shift work Monday to Sunday between the hours of 5:00 am and 11:00 pm. Schedule will be subject to change and will include early mornings, late evenings, weekends, and statutory holidays and will be determined by CIBC based on business needs.

To work at CIBC’s Toronto Pearson International Airport (GTAA) locations, all employees must successfully obtain Transportation Security Clearance from Transport Canada.

How you’ll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.
• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
• It's an asset if you are bilingual in both English and French languages.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

5980 Airport Rd, Pearson Int

Employment Type

Regular

Weekly Hours

22.5

Skills

Attention-to-Detail, Client Service Excellence, Communication, Customer Engagement, Customer Experience (CX), Financial Sales, Identifying Sales Opportunities, Leveraging Technology, Product Knowledge, Sales Results