Job Description

• Position: Ci2C Credit & Collection Analyst, Vietnam

• Reporting to: Ci2C Head of Credit & Collection, Asia

• Location: Malaysia, Kuala Lumpur

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally  

Our mission is to bring health in people’s hands by making self-care as simple as it should be For half a billion consumers worldwide – and counting.

At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

As a globally certified B Corp company, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com

JOB PURPOSE:

Deliver credit and collections management services to Opella Asia (Vietnam) as per their respective Service Level Agreements (SLAs)

• Assess customer credit risk for new & existing customers

• Review customer credit data

• Check credit availability and manage blocked sales orders

• Contribute to periodic reviews and updates to credit policy and guidelines and credit management operational framework

• Collection activities: review AR ageing reports, perform collection & dunning, escalate & follow-up actions

• Dispute & Claims management activities

• Address operational issues and follow through to resolution in an effective and timely manner

• Deliver operational KPIs and comply with Sanofi policies and guidelines

KEY RESULTS/ACCOUNTABILITIES

Operation

• Deliver credit & collections management services to Opella Vietnam as per their respective Service Level Agreements

Credit management:

• Collect new customer’s data for credit assessment, run risk & scoring tool and assign/update credit data

• Collect existing customer internal and external data, run risk & scoring tool, analyze, and fine-tune the outcome and update credit data annually on an ad-hoc basis

• Check credit availability, manage blocked sales, document the case

• Contribute to business reviews and to updates to credit policy definition

Collection Management services:

• Review AR ageing reports

• Perform collection & dunning

• Determine appropriate escalations & follow-up actions as per defined process

• Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility

• Contribute to business and customer collection strategy reviews

• Execute in compliance with Opella policies and guidelines

• Complete all activities as per the global Core Model and operational KPIs

• Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope

• Document Core Model process knowledge relating to credit & collections management

• Participate in process automation initiatives and ensure seamless adoption and transition

KEY WORKING RELATIONSHIPS

• Head of Credit Management & Collection

• Credit &Revenue Partners

SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS

Functional

• Basic understanding of Customer invoice to Cash process and activities and Credit Management process

• Basic understanding of evaluating financial statements and performing detailed financial analysis

• Basic knowledge of collections & receivable activities

• Good business acumen

• Strong deductive and analytical skills

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Technical

• Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage)

• Knowledge of Microsoft Office

Interpersonal

• Ability to interact with internal and external clients in a professional manner

• Team player, able to work collaboratively transversally and with Ci2C front line teams with an end-to-end mindset

• Good communication skills

• Attentive to customer needs and feedback

• Ability to organize, prioritize and structure the tasks for oneself

• Attentive to detail and works with precision

Background

• Graduate degree in accounting or finance

• 0-2 years' experience in Credit & Collections Management preferably in an international multicultural environment

• Fluency in Vietnamese and English is required to effectively liaise with stakeholders in Vietnam. Knowledge of other Asian languages is a plus.

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Key Dimensions

• The Credit & Collection Analyst reports to Ci2C Head of Credit & Collection and works closely with the Credit & Revenue partner, Customer Service, Master Data, Supply Chain, Trade or Global Business Unit and Ci2C peers.

Why us?

At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.

We Are Challengers.

We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:

All In Together: We keep each other honest and have each other's backs.

Courageous: We break boundaries and take thoughtful risks with creativity.

Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.

Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.

Join us on our mission. Health. In your hands.

www.opella.com/en/careers