Job Description

• Position: Ci2C Credit Analyst

• Reporting to: Ci2C Head of Japan ​

• Location: Malaysia, Kuala Lumpur

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally​

Our mission: to bring health in people’s hands by making self-care as simple as it should be for over half a billion consumers worldwide.​

At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers. ​

Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.​ B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.​

Find out more about our mission to bring health in your hands at www.opella.com.

ROLE PURPOSE

This role is accountable for the processing of transactions and activities in Customer-Invoicing-To-Cash (CI2C) for the Sanofi entities in Japan and support the transformation management within GB

This position is integral in the development and successful ongoing implementation of the end to end Demand to Cash organization within GBS Business Services. This includes the strengthening of the business partnership to maximize the value and efficiency of the business & finance process in line with strategies provided by Global CI2C while acting as a critical gate keeper function to adhere to relevant company policies.

This role will be working within a team and assisting the Team Supervisor and/or Team Manager to support day-to-day operational excellence and trouble-shoot operational issues of other team members on top of his/her own. This role will be one of the key contact persons in SBS to connect with relevant neighbouring stakeholders/business partners through the end to end Customer Invoicing to Cash process to ensure all assigned operational deliverables are met.

This role is based in Kuala Lumpur, Malaysia

Key Responsibilities

Operational Excellence

• Achieve CI2C operation objectives by becoming a subject matter expert to independently executing the operation tasks determined in Core Model in the areas of credit management, accounts receivable, revenue analysis and reporting, collection management and other ad-hoc reporting amongst other things.

• The key responsibilities include but not exhaustive: customer master data, invoice management, cash application, credit management, collection, dunning & bad debt, month-end closing activities and sales order reconciliation and processing. Key responsibilities depend on the countries that the role will be in.

• Actively participates in credit assessment for new and existing customer, perform periodic customer credit review.

• Assess the credit exposure and credit risk of blocked sales orders and to propose the release or rejection of sales. Proactively consult relevant stakeholders in Commercial/Trade, Finance and Treasury to understand impact. Ensure approval obtained to release of blocked sales order as per DOA.

• Perform collection activities, manage dunning process and monitor AR bad debts according to the country’s collection strategies.

• Perform all cash applications as per SLA and to follow up on all unallocated receipts promptly with relevant stakeholders.

• To perform month-end closing activities and reporting such as Group’s management and statutory reporting on sales and AR, AR Ageing report and etc.

• To ensure timely & quality month-end closing and reporting of legal statutory account within Sanofi Group Calendar timeframes.

• Support/Response to enquiries from internal and external customers, Country Finance and other stakeholders.

• To be an effective backup for other team members as assigned.

• Assist Team Supervisor and/or Team Manager to onboard new team members and help trouble-shoot issues for other team members.

• To assist the Team Supervisor and/or Team Manager update Standard Operating Procedure (SOP) as and when required and obtain validation from Team Supervisor/Manager.

• To support ad-hoc projects implementation such as new ERP implementation, new tools, Robotic Process Automation (RPA), and process improvement projects.

• Contributes to meeting and improving the SLAs and KPIs agreed by working effectively across teams in SBS and neighboring functions, assisting on urgent tasks and filling in gaps as and when needed in accounts receivable and credit management areas.

• Enhances Opella organization reputation by accepting ownership for accomplishing new and different requests, exploring new opportunities to simplify and add value to the business.

Stakeholder Management

• Partners with stakeholders within SBS and neighboring functions to understand, support and deliver key business requirements laid out under Operational Excellence above.

• Proactively manages interaction with external customers whenever applicable, with regards to hardcopy invoices, remittances, collections and issues management.

• Supports the compliance and risk management processes by providing information and analysis needed to internal and external auditors.

Compliance & Risk Management

• Comply and execute internal controls put in place as per CI2C Core Model and ensuring compliance to SoX controls and local credit policies.

• Supports SoX and yearly control self-assessment and testing, IC&P initiatives and other audit activities where applicable, including external audit, internal audit and governmental inspections if any.

• Ensures legal/VAT compliance checks if relevant for the covered scope.

• Ensure documentation is stored and archived as per Records Management and local legal/tax requirements.

Core Model and Target Operating Model evolution

• Leverage operational experience and provide process expertise to line manager and other stakeholders such as the Global / Regional Delivery Centers as required and when needed to contribute to standard process design, to propose evolution improving consistency and efficacy either in the Global Design of Standard Process or Regional one at all relevant process levels.

• Support the implementation of the standard processes as defined by Global Process Owners and Regional Process Management Teams.

Promotion of “Play to Win” Behavior

• Demonstrate the four pillars of the Opella “Play to Win” Behaviour in day-to-day workflow, e.g., be able to challenge the status quo and improve his/her assigned workflow to be more efficient and effective and take action.

Key knowledge, skills and experience

EDUCATION

Degree in Accounting/Finance/Business a plus

WORK EXPERIENCE

• 5 to 10 years’ experience in support functions and 3 years direct work experience in Finance or Supply Chain focusing on tasks related to Customer credit management/Account Receivable/Collection and disputes.

• Strong process knowledge mastering the whole end-to-end CI2C processes with ability to redefine processes from end-to-end to support Business needs.

• Track record of having effectively managed efficiency and/or cash-flow improvement programs, external customer’s negotiations.

• Experience of working within a Shared Services / BPO (Business Process Outsourcing) model is appreciated.

• Experience with Business Intelligence/reporting/data mining tools is appreciated (e. g BW, Business Process Mining).

• Good technical skills, experience in using SAP.

Language

• Fluency in Japanese is mandatory. JLPT 1/2

• Ability to comprehend business communications in English is required. As an indication, desired minimum TOEIC score 650, and/or English Proficiency Test Level 2 ( Eiken 2-kyu).

SKILLS

• 2-4 years of relevant working experience in the Finance/Accounting sector

• Exposure to multinational and/ or regional corporate business environments,

• Familiar with matrix organization

• Experience in a Finance shared services environment, familiar with customer-facing and service-oriented corporate position

• Good English communication skills, both verbal and written

• Commitment to accuracy and on-time delivery at all times

• Self-motivated, mature, hands on, ability to work independently, and follow projects through completion

• Ability to demonstrate good analytical and problem-solving skills

• Working experience with SAP, specifically Fi/Co desired

• Proficient in the use of applications in the MS-Office suite, including MS-Excel

Why us?

At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.

We Are Challengers.

We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:

All In Together: We keep each other honest and have each other's backs.

Courageous: We break boundaries and take thoughtful risks with creativity.

Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.

Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.

Join us on our mission. Health. In your hands.

www.opella.com/en/careers