Job Description

ABOUT US

Amana Living is one of Western Australia's largest not-for-profit providers of transition, aged and community care. We are proud of our reputation as a trusted, multi-award-winning provider, driven by a firm belief that the second half of life is for living. We offer a broad range of services, including residential care facilities, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services.

ABOUT YOU

You work on a person-centred approach in assisting clients and families. You also have great communication skills as well as be able to multi-task. You demonstrate great time-management skills and proficient in MS office programs

The Role:

Please note this role is a full-time fixed term contract at our Subiaco office, working 76 hours per fortnight.

The key responsibilities will include:

• Acting as a first point of contact for all CHSP referrals within the designated geographical area from My Aged Care to Amana Living clients and their families
• Supporting clients and their families to exercise informed choice about the care and services they receive
• Supporting a client’s diverse needs through provision of care and services that are responsive, culturally safe and encourages personal identity and inclusiveness
• Providing safe and effective services and supports for daily living that meets the emotional, spiritual and psychological wellbeing needs of clients
• Treating clients and their families with dignity and respect while maintaining their privacy
• Contacting clients and conducting the Health and Safety and environmental check at the initial referral and then annually
• Ensuring Community Support Workers work to the My Aged Care developed care plan
• Maintaining and updating in a timely manner all client case notes and client files
• Proactively working towards achieving and maintaining KPI’s as set out for the designated geographical region
• In collaboration with other Home Care staff, ensuring that care is delivered in accordance with CHSP guidelines
• Responding to client complaints and concerns in a proactive and professional manner, investigating where necessary, resolving in a timely manner and reporting the matter appropriately, escalating any issues to the Operations Manager as needed
• Identifying, initiating, and coordinating quality improvement activities in relation to client care including quality audits to ensure compliance

Essential Criteria:

• Valid Police Clearance less than 6 months old (or provide a receipt at interview stage).
• Current C Class Driver’s Licence and own vehicle.
• Flu vaccination 2026 or willing to obtain
• Previous Aged/Home Care experience desirable
• Tertiary qualifications of Certificate IV in Aged Care and/or Community Care.
• Previous experience as a Service Coordinator (or similar).

WHAT'S ON OFFER?

• Industry leading pay rates
• The ability to salary package up to $18,550 pa
• Award winning not-for-profit Employer of Choice
• Opportunities to study nationally accredited courses
• School holidays child care assistance
• Discounted private health insurance with HBF and Medibank Private

HOW TO APPLY

Please submit an application online. Interviews and shortlisting will commence immediately.