Services around Chromeleon system.
User Account Management (via CIDM)
Incident Management (via ServiceNow) - including but not limited to
o Troubleshoot computer systems (installation, uninstallation of software and drives on Windows OS)
o Troubleshoot hardware connection issues (co-ordinate with instrument services team or vendors as
necessary typical vendors include Thermo, Agilent, Waters)
o Troubleshoot Chromeleon software issues (co-ordinate with software vendor as necessary) o Co-ordinate with infrastructure and operations teams (like DBA, CIDM etc.) as necessary
o Troubleshoot configuration related issues (reporting, etc.)
Request Management (via Service Now) including but not limited to o Instrument configuration
o Chromeleon Installation
o Instrument Method configuration
Support with software installation during software upgrades and patch releases
Knowledge Management
Out of Scope
o Draft and maintain support run book or system admin document.
o Document unique issues (not covered within vendor support documentation) and corresponding fixes /
workaround.
Perform hardware re-calibration
Fixing software bugs or product limitation
Kindly share your resume at megha.saxena@therxcloud.com
RxCloud is a professional services organization focused exclusively on Pharma, Biotech and Medical device industries. We are a full-scale Quality Assurance Organization driving innovation & ensuring compliance across the industry. Our mission is to deliver Quality, Compliance, Innovation, Customer Experience, and speed that enables global Life Science industry to continuously innovate and significantly reduce drug development life cycle.
We are specialized in providing the CSV services, GxP Audits (GMP, GDP, GLP, GCP, GVP) as a service, Veeva Services, Software Quality Assurance services. Our full spectrum of service offerings includes QMS Consulting, End to End Global Audit Management, CAPA management, SOP Authoring, QA as a service. RxCloud’s differentiation is bringing in speed and agility to achieve compliance first time and every time.
