Job Description

Glassworks London is an independent women’s fashion retailer founded in 2010, with design-led boutiques and a fast-moving product range refreshed regularly with new fashion. Our stores are not passive shop units. They are places where customers discover product, receive styling advice, build relationships with the team and experience Glassworks as a living brand.

THE ROLE

We are looking for a Christmas Supervisor to join our Soho store during the peak festive trading period.

This is a hands-on seasonal leadership role for someone who is already a confident seller and can help support the Store Manager with day-to-day floor leadership during one of the busiest periods of the retail year.

You will help lead the shop floor, support the team, protect customer service and visual standards, and ensure the store remains commercially active, organised and responsive during high-footfall trading.

A Supervisor at Glassworks is not simply the most reliable Style Advisor. You must demonstrate strong selling ability, whole-floor awareness, standards ownership, communication, judgement and the ability to support others during busy trading periods.

KEY RESPONSIBILITIES

• Deliver strong customer service, styling and fitting-room support.
• Actively sell, recommend products, build baskets and drive add-ons.
• Support the Store Manager with daily priorities, targets and trade focus.
• Maintain whole-floor awareness across customers, team, standards, stock and risks.
• Support busy Christmas and peak trading periods with pace and commercial awareness.
• Maintain strong VM standards across rails, tables, fitting rooms, till areas and stockroom.
• Support replenishment, deliveries, transfers and stock accuracy.
• Support opening, closing and handover responsibilities where assigned.
• Coach, prompt and support Style Advisors during live trade.
• Step in quickly where service becomes passive or standards begin to slip.
• Escalate customer, stock, safety, facilities or people issues appropriately.
• Help ensure quieter periods are used productively.
• Support seasonal customer development, VIP/clienteling and local store activity where required.
• Help maintain a positive, professional and high-energy environment during peak Christmas trading.

WHAT GOOD LOOKS LIKE

• You are an active and confident seller.
• You can maintain strong customer service during busy periods.
• You notice what is happening across the whole floor.
• You understand what needs attention without waiting to be told.
• You support the Store Manager’s daily trade focus and priorities.
• You prompt and support team members without taking over.
• You keep standards visible and consistent throughout the day.
• You respond quickly when customers, fitting rooms, stock or VM standards need attention.
• You remain calm, organised and professional under pressure.
• You escalate early and clearly when manager support is required.
• You use quieter periods to improve the store and prepare for the next trading peak.

REQUIRED EXPERIENCE & QUALITIES

• Previous retail, fashion, boutique, lifestyle or hospitality experience.
• Previous supervisory, keyholder or senior retail experience is desirable.
• Strong selling and customer-engagement skills.
• Good styling and product instincts.
• Strong VM and store-presentation awareness.
• Commercial awareness and confidence working towards sales targets.
• Reliability, maturity and a strong sense of ownership.
• Ability to work at pace during busy trading periods.
• Ability to support and guide others without taking over.
• Calm judgement and clear escalation.
• Flexible approach to seasonal retail requirements.

CHRISTMAS / PEAK AVAILABILITY

This is a seasonal role supporting the Soho store during the Christmas trading period.

Candidates should have strong availability across peak retail dates, including weekends and key festive trading periods. Flexibility will be important as rota requirements may vary according to customer demand and store needs.

Any specific working pattern, contract dates and weekly hours will be confirmed as part of the recruitment process.

SELLING / SERVICE EXPECTATIONS

Christmas Supervisors must remain active sellers.

This role requires confidence with customers, fitting-room support, product advice, add-ons and basket-building. You should also be comfortable prompting other team members when customer service becomes passive or standards begin to drift.

This role would not suit someone who:

• is a good seller but is not interested in standards or team support;
• is friendly and reliable but passive on the shop floor;
• wants a leadership title without taking ownership;
• avoids giving direction or prompting others;
• needs constant instruction;
• is uncomfortable with VM, stockroom or operational responsibilities;
• struggles to remain calm and organised during busy trading periods.

TRAINING & PROGRESSION

Glassworks uses evidence-led training, role play, live-floor observation and structured development.

Seasonal Supervisors may support new starters, prompt selling behaviours and contribute to maintaining strong service and operational standards throughout the Christmas period.

For individuals interested in longer-term progression, future opportunities will depend on business need and demonstrated evidence of commercial ownership, coaching ability, standards leadership and live-trade judgement.