Job Description

Christmas Casual - Reception Team Member

4WD Supacentre | Mitchell

Love connecting with people and making a great first impression? Join our team and help customers get their next adventure underway!

About Us

We’re 4WD Supacentre, the home of Adventure Kings. We're passionate about helping everyday Aussies explore more of the great outdoors, for less.

We’re looking for a friendly, enthusiastic and customer-focused Reception Team Member to support our busy Contact Centre.

About the Role

As the first point of contact for customers calling 4WD Supacentre, you’ll provide a warm welcome, understand their needs and connect them with the right team.

Reporting to the Reception Team Leader, you’ll resolve basic enquiries and ensure more complex matters are handed over smoothly, helping customers receive timely and helpful support.

Your responsibilities will include:

• Answering incoming calls in a friendly and professional manner.
• Understanding customers’ reasons for calling and resolving basic enquiries.
• Directing complex enquiries to the appropriate specialist team.
• Providing clear handovers and recording accurate call notes.
• Delivering excellent customer service while working towards team and individual KPIs.
• Maintaining knowledge of our product range and current promotions.
• Identifying recurring customer issues and sharing feedback with your Team Leader.
• Providing end-of-day updates on your daily activities.

About You

You’re approachable, enjoy helping people and bring a positive attitude to a busy customer service environment.

To be successful in this role, you will bring:

• Strong communication skills and a friendly, professional phone manner.
• A customer-focused approach and the ability to listen carefully.
• Good organisation skills and attention to detail.
• Confidence using computers and learning new systems.
• The ability to stay calm and manage competing priorities.
• A willingness to learn our products, promotions and processes.
• A collaborative approach and a reliable work ethic.

Previous experience in reception, a contact centre or customer service will be highly regarded.

Our Recruitment Process

• Apply by submitting your resume and answering a few key screening questions.
• Shortlisted applicants will be contacted to discuss their experience, availability and the next steps.

Ready to join the adventure? Apply now!