Key Responsibilities
1. Operations Management
Manage day-to-day restaurant operations, ensuring smooth service flow
Maintain high standards of food quality, hygiene, and presentation
Ensure compliance with health & safety regulations
Monitor and control operating costs, including food and labor
2. Guest Experience
Deliver outstanding service aligned with luxury hospitality standards
Handle guest feedback, complaints, and special requests professionally
Build relationships with VIP guests and repeat clientele
3. Team Leadership
Recruit, train, and develop restaurant staff
Conduct daily briefings and ongoing coaching
Manage staff scheduling and performance evaluations
Foster a positive and culturally respectful working environment
4. Financial Performance
Drive revenue through promotions, upselling, and events
Monitor P&L, budgeting, and forecasting
Analyze sales reports and implement improvement strategies
5. Menu & Concept Management
Work closely with the Chinese Head Chef on menu development
Ensure authenticity of Chinese cuisine and dining experience
Support seasonal promotions, festivals, and special menus
6. Marketing & Branding
Collaborate with Marketing team on campaigns and social media
Organize events (e.g., Chinese New Year, Dim Sum brunch)
Ensure brand standards and restaurant concept consistency
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.
Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.
Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.
