Job Description

Every great career at our firm starts with having the right tools, systems and access from day one. Join a team at the center of the employee experience, helping colleagues get set up quickly, securely and correctly. If you enjoy problem-solving and partnering across businesses and functions, this role provides an opportunity to make an impact every day.

As a GLAM Relationship Specialist, you will help create a controlled and efficient experience for colleagues as they join, move within or leave the firm. You will build effective relationships with business stakeholders and partner teams to understand employee lifecycle needs and ensure timely resolution of requests. Working with Access Operations, Solutions teams and Technology partners, you will coordinate access to technology, applications, market data and buildings. The business will rely on you to help ensure each request is completed accurately, on time and in line with control standards. This role provides broad exposure to how the firm operates and an opportunity to improve the processes that support employee experience.

Job responsibilities

• Coordinate and track access needs for new hires, internal transfers, role changes and leavers.
• Build effective relationships with business stakeholders and partner teams to understand employee lifecycle needs and keep requests moving.
• Coordinate technology hardware, application, market data and building access requirements as needed.
• Check requests against approved role requirements and confirm that the appropriate business and control approvals are in place.
• Coordinate the prompt removal or amendment of access when employees leave or transfer.
• Troubleshoot access and entitlement issues, working with Technology and support teams through to resolution.
• Support regular access reviews and entitlement recertifications and coordinate the remediation of identified exceptions.
• Maintain accurate and complete records of access requests, approvals and actions taken.
• Partner with business managers and control functions to answer questions and support timely request completion.
• Maintain a strong control and compliance environment and identify opportunities to reduce risk in daily processes.
• Identify process gaps, escalate control concerns and contribute to improvements across access management and employee lifecycle processes.

Required qualifications, capabilities and skills

• Experience in operations, administrative support, technology support, or a similar role.
• Proven ability to manage multiple requests, set priorities and follow tasks through completion.
• Demonstrated accuracy and attention to detail when handling records, approvals or control processes.
• Possess SAC license (or any other licenses / qualifications as required) for carrying out securities and other regulated activities.
• Proficiency in written and spoken English.
• Experience handling confidential information with discretion and professionalism
• Ability to work independently and collaborate effectively with business and support partners.
• Strong command of MS office suite of products

Preferred qualifications, capabilities and skills

• Experience in access management, employee onboarding or offboarding, technology provisioning or operational support.
• Experience working in financial services or another regulated industry.
• Familiarity with access controls, entitlement reviews, issue tracking and audit support.
• A track record of proactive problem-solving and process improvement.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.