The Customer Service Manager leads a Customer Service team, focusing on ways to optimize service delivery, improve complaint resolution and enhance overall customer satisfaction. This role involves collaboration with cross-functional teams and oversight of customer service operations within the team to maintain and elevate service standards.-Lead and manage the Customer Service team, setting goals and providing direction to support smooth and efficient operations.
-Develop and implement data-driven customer service approaches within the team that enhance response times, complaint resolution and customer satisfaction.
-Analyse customer service metrics and customer feedback, identifying trends and insights, driving initiatives to improve service quality and making recommendations to senior management.
-Collaborate with teams in Logistics, Quality Control / Assurance and Sales Operations to address cross-functional issues and improve service coordination.
-Oversee customer service processes and tools, ensuring they meet evolving customer needs and industry standards.
-Manage and allocate resources to optimise team performance and support process improvements.
-Mentor and develop team members through coaching, performance reviews and training opportunities, fostering a culture of customer excellence.
Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.
Tate & Lyle's purpose, Transforming Lives Through the Science of Food, inspires everything we do. Whether it’s by making food and drink healthier and tastier; continuously improving how we work; promoting a safe working environment; or making a difference to our local communities, we believe we can successfully grow our business and have a positive impact on society.
What is it we do? Simply put, we make healthy food tastier and tasty food healthier. Our work is driven by consumer health needs and trends, governments desire to build and support healthy communities, and the need for affordable food and nutrition in many parts of the world. We deliver ingredients and solutions to meet all these needs. Our speciality sweeteners and fibres help reduce sugar and calories. Our fibres fortify food and improve digestive health. Our mouthfeel solutions provide texture and shelf life and make food creamy, crispy and stable without all the sugar and fat.
Across the globe, we are transforming lives through the science of food. And we need talented and skilled people to help us on this journey.
