Job Description

TrueCare is a Mississippi non-profit, provider-sponsored health plan formed by a coalition of Mississippi hospitals and health systems throughout the state and supported by CareSource’s national leadership in quality and operational excellence. TrueCare offers locally based provider services through provider engagement representatives and customer care. Our sole mission is to improve the health of Mississippians by leveraging local physician experience to inform decision-making, aligning incentives, using data more effectively, and reducing friction between the delivery and financing of health care. By doing so, TrueCare will change the way health care is delivered in Mississippi.

The Child Welfare and Community Justice Liaison is responsible for engaging with members prior to their release from incarceration and during the transition period as these members re-enter their community. The Liaison will assist in delivering a coordinated re-entry experience for our members through collaboration with the Department of Correction and internal and external stakeholders. The Liaison will help ensure end-to-end care coordination by engaging with incarcerated members prior to release, obtaining information on the physical, behavioral, and social needs of the member to assist them with goals and resources for success.

Essential Functions:

• Provide in-reach education and engagement services to incarcerated youth and staff in the Mississippi Department of Correction. Engage with the member in a variety of settings to establish an effective, professional relationship. Settings for engagement may include but are not limited to a correctional facility, hospital, provider office, community agency, telephonic or electronic communication
• Responsible for interfacing with the existing care coordination continuum, including the member, Mississippi Department of Corrections, TrueCare care management and Child Welfare staff, community health partners and community agencies to foster the transition of the member back into their community. Ensure the creation of a care plan and help coordinate the connection of the member to community providers and resources
• Maintain appropriate documentation
• Responsible for gathering member data
• Participate in relevant State Agency and advocacy meetings: Including but not limited to Dept of Corrections & Child Protection Services
• Contribute to operational and strategic feedback to programmatic development
• Responsible to serve as an interdepartmental and inter-market liaison to gather/share information about issues and barriers related to the successful execution of our program
• Act as a liaison to government agencies and social service/community resources to communicate ideas, address concerns and relay solutions
• Educate members and family members / caretakers through implementation of tools, processes, and competencies
• Perform any other job related duties as requested.

Education and Experience:

• Bachelor's degree in social work, health care, business or related field required
• Equivalent years of relevant work experience may be accepted in lieu of required education
• Two (2) years of care coordination or related experience required
• Experience working with community justice population preferred
• Experience working with foster care population preferred

Competencies, Knowledge and Skills:

• Proficiency with Microsoft Office Suite to include Word, Excel and PowerPoint
• Excellent written and verbal communication skills
• Excellent active listening and critical thinking skills
• Strong problem-solving skills with attention to detail
• Strong interpersonal skills and high level of professionalism
• Ability to work independently and within a team environment
• Ability to develop, prioritize and accomplish goals
• Knowledge of regulatory requirements
• Knowledge of health plan policies and community-based organization that can impact outcomes
• Strong relationship building and management skills

Licensure and Certification:

• Must have valid driver's license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver’s license record check. If the driver’s license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in this position will be terminated
• To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.
• CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.

Working Conditions:

• This is a mobile position, meaning that regular travel to different work locations, including homes, offices or other public settings, is essential.
  Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time.
  Must reside in the same territory they are assigned to work in; exceptions may be considered, due to business need
  May be required to travel greater than 50% of time to perform work duties.
  Required to use general office equipment, such as a telephone, photocopier, fax machine, and computer
  Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members
• Over 50% (Mobile) Routine travel required

Compensation Range:

$42,660.00 - $68,400.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Hourly

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

#LI-TS1