Job Description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience. The full salary range for this position is $25.30 - $37.96 with an expected hiring range of $25.30 - $31.63.

We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work at least 3 days per week in office. Employees must work within the state of Colorado on their off-site days.

Who We Are & What You’ll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Division of Economic Security:
Through our Economic Security Division (ESD), Denver Human Services seeks to engage residents in strengthening economic well-being and mobility across their lifespan. By leveraging the resources of Denver Human Services’ programs and a network of community partnerships, Economic Security provides a holistic approach to service delivery in order to assist customers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage.

The Economic Security Division is comprised of the following program areas: Colorado Works Workforce Development, SNAP to Success (Denver’s name for Employment First), Childcare Assistance Program (CCAP) and Child Support Services (CSS).

CSS partners with federal, state, tribal, and local governments and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, childcare, transportation, and school clothes. Child support makes a big difference to children.  We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments.

CSS Vision: The vision of Child Support Services is to help build a world where children can count on their parents for the support and love that they need to be healthy and successful. CSS will put children first by both parents assuming responsibility for the economic and social well-being, health and stability of their children.  We recognize that children benefit from positive, ongoing relationships with both parents.

Denver Human Services is currently seeking highly skilled applicants for the position of Lead Child Support Technician to work in our dynamic Economic Security Division (ESD). 

Specifically, as a Child Support Technician Lead you will (not an exhaustive list):

• Provide on-the-job training and mentor new and tenured employees and collaborate with other leads within the Division when necessary to ensure consistency and excellence
• Collaborate with the training unit on course content, materials and case reviews
• Monitor work activity on caseloads to ensure that cases are clearly and thoroughly documented. Review and analyze case records and reports for completeness, accuracy and timeliness. Identify compliance and production problems
• Develop or modify work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage
• Identify and evaluate relevant case issues; research and review information to determine appropriate legal actions; participate in the discovery process; interview and negotiate with parents, prepare legal actions and corresponding documents; may be asked to provide court testimony
• Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion
• Resolve problems encountered during daily operations and determine appropriate solutions. Acts as a mediator when problems occur between clients and employees
• Holds monthly connection meetings to understand support needs and recognize accomplishment
• Review unit procedures, assist in the development or revision of needed procedures. Recommend and implement process improvements
• Contribute to the development of the performance enhancement plan, document performance, provide performance feedback, and furnish information to the unit supervisor for the formal performance evaluation
• Respond orally to informal grievances and relay information to the supervisor. Document situations which may be cause for disciplinary action and provide this information to the supervisor
• Perform technical work by following an administrative or judicial process to provide services to clients involving establishment, enforcement and/or modification of child support obligations
• Serve as a role model by leading with intention to cultivate a workplace culture rooted in trust, collaboration, accountability, and respect
• Actively seeking and providing feedback to foster self-reflection and personal development among staff with team members.
• Cultivate an environment of psychological safety where every individual’s voice is valued and respected
• Demonstrate exceptional customer service while balancing team support and engagement to create an environment where employees thrive and customers feel valued
• Conduct some monthly quality assurance reviews and staff observations to provide feedback to team members.
• Collaborate closely with the supervisor to provide team support
• Performs other related duties as assigned

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Associate’s Degree in Human Services, Public Administration, Psychology, Sociology, English, Communications, Business or a related field is preferred but not required
• Experience with Colorado's Automated Child Support Enforcement System (ACSES)
• Certification in LEAN principles (Green and/or Black Belt equivalency)

Required Minimum Qualifications

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

• Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Experience: Five (5) years of experience performing child support initiation, enforcement, collections, investigations, case management and/or a related field
• Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements

Application Deadline

This position is expected to stay open until April 12th, 2026. Please submit your application as soon as possible and no later than April 12th at 11:59 PM.

About Everything Else

Job Profile

CS2954 Child Support Technician Lead

To view the full job profile including position specifications, physical demands, and probationary period, click here

Position Type

Unlimited

Position Salary Range

$25.30 - $37.96

Target Pay

Although the full range is listed, our expected hiring range is between $25.30 to $31.63.

Agency

Denver Human Services

Redeployment during Citywide Emergencies

City and County of Denver e mployees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.