Posting number: BCSE27017 PSA
Department: HUMAN SERVICES - BCSE - BUREAU FOR CHILD SUPPORT ENFORCEMENT
Job classification: Child Support Supervisor 2
Posting type: SME **PSA**
Categories: Child Support
This Position is located in Ohio County
Under limited supervision, performs full-performance supervisory work overseeing a local office or over units in the Central Office, which supervises Child Support Specialists and other support staff and clerical support staff. Work is reviewed by supervisors. Performs analytical assessments of the highest complexity with regard to Child Support case processing and/or financial data to determine compliance with Federal and State Legislation and BCSE Policy. Trains subordinate staff and other staff with respect to changes in Federal, State, and BCSE Policy concerning case processing, distribution, allocations, guidelines, and procedures. Performs reviews of cases which may be of a sensitive nature. Maintains workflow and reviews to ensure the timely delivery of quality customer service.
Research other agencies databases to determine accurate data and history for accurate case management for the BCSE. The nature of the work supervised is typically of a more technical nature as opposed to other supervisory titles. Will be a working supervisor performing related work of a more advance level than those supervised. Establishes controls, such as quotas and quality assurance procedures, to ensure that work is properly completed and deadlines are met, and reviews cases to determine priority levels and assigns appropriately. Interprets and applies departmental polices and regulations for subordinate staff and others.
Evaluates and maintains records for work quality of staff. Plans and conducts unit meetings and individual staff conferences in order to promote staff development and profession growth. Answers questions and solves problems of a complex nature for, and with subordinates. Approves attendance reports, leave and travel requests, and schedules in accordance with personnel policies and responds to Grievance issues within the mandated time frame.
Training: Bachelor's degree from a regionally accredited four-year college or university.
Experience: Four years of full-time or equivalent part-time paid experience in a Child Support Specialist classification or in a position performing duties as listed above.
Special Requirements: Availability of a car for continuous use is a requisite of employment.
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