Job Description

Posting number: 202300710

Department: CHILD SUPPORT

Job classification: CHILD SUPPORT SPECIALIST I

Posting type: General

Categories: Administrative Assistant, Clerical & Data Entry, Child Support

Are you passionate about ensuring child well-being and have experience in case management or fast paced customer service? Chatham County Child Support is seeking a dedicated Child Support Specialist to join our team.

Examples of duties

• Process applications and establish, maintain, and enforce orders for financial and medical child support.
• Receive and review applications for accuracy, screen applicants using State systems, research client status for benefits, resources, income, and expenses, and meet standards of Data Reliability in all cases.
• Assist Child Support staff in establishing, maintaining, and enforcing support payments for dependent children.
• Perform initial interviews to open new child support cases, gather and verify information, and determine case types.
• Locate non-custodial parents utilizing local, state, and federal electronic resources and locating techniques.
• Communicate case status and actions to customers, create and maintain electronic documentation related to all work activities, and electronically file court documents.
• May assist with establishing or determining the validity of paternity claims and genetic testing.
• Respond to high volumes of telephone calls, assist the public with questions related to general child support services and case information, and refer calls to other Child Support staff.
• Assist with obtaining, securing, and submitting data to calculate support, support arrears, and distribution of funds for dependent children.
• Enter support orders into computer systems and forward information to appropriate personnel.
• Assist with preparing and maintaining all documentation for court proceedings forwarded to the court for action.
• Perform other duties as assigned.

Qualifications

• Associate Degree in a related field, and
• At least one (1) year of experience involving interviewing and obtaining information from the public, case management, customer service, conducting financial calculations and/or transactions, or applying collection principles, gathering financial information, and scheduling payments; or
• Any equivalent combination of training and experience.
• Must be able to lift, carry, push, and/or pull objects and materials up to ten (10) pounds.
• Must be able to type a minimum of 25 words per minute. Selected candidates will be required to complete keyboarding and clerical testing during the interview process.

Preferred Qualifications:

• Experience in case management or a high-volume customer service environment.