Job Description

Posting number: 202603097

Department: Child Support Enforcement

Job classification: Child Support Agent III

Posting type: Open

Categories: Child Support, Miscellaneous, Customer Service

Summary

Join our dynamic team as a Child Support Agent III, which offers an opportunity to make a meaningful impact by supporting families and ensuring the well-being of children through the enforcement of child support obligations. The role is responsible for obtaining and verifying demographic information for custodial and noncustodial parents and communicating that information to the appropriate tribunal. Within the Interstate Unit, this position processes intergovernmental cases, including establishing paternity and child support orders and ensuring ongoing compliance. Responsibilities include coordinating cases under applicable laws and agreements such as the Uniform Interstate Family Support Act (UIFSA), the Hague Child Support Convention, and partnerships with Foreign Reciprocating Countries (FRC), often collaborating with out-of-state agencies when one or more parties reside outside of North Carolina.

Examples of duties

• Reviews the ACTS Show Cause processing list to identify noncustodial parents who are delinquent in support payments and lack verified employment; updates case information to ensure accurate preparation of legal documents
• Conducts case research and investigations in preparation for court, including compiling payment histories, issuing subpoenas, and providing written or oral case summaries; collaborates with agency attorneys to review pending legal actions
• Assists legal counsel during court proceedings, supports case presentation, and drafts and finalizes court orders following hearings in accordance with applicable laws and procedures
• Utilizes effective communication and negotiation techniques to promote compliance with court-ordered obligations, including facilitating repayment agreements when permitted by program policy
• Administers enforcement remedies, including license and passport suspension or revocation; provides required notifications to noncustodial parents and regulatory agencies; monitors compliance; and processes reinstatements when appropriate
• Verifies driver’s license and vehicle registration status through the Department of Motor Vehicles (DMV); executes court-ordered suspensions or reinstatements; and updates DMV and ACTS systems accordingly
• Evaluates and enforces medical support obligations by verifying employer-provided insurance availability and cost; issues National Medical Support Notices as required; and initiates contempt actions for noncompliance
• Performs audits to ensure accuracy of arrears reported to credit bureaus, the State Treasurer, and the Internal Revenue Service; supports appeals processes and may provide testimony in administrative or court hearings
• Maintains accurate case records and documentation, including audits, reports, and system updates; manages daily worklists; responds to inquiries from clients and stakeholders; and ensures compliance with federal, state, and agency policies, including periodic reviews and modifications of support orders

Qualifications

Graduation from an accredited four-year college or university with a major/degree in business administration, human resources, paralegal, accounting, or other closely related degree and one and a half (1½) years of experience in areas of child support, social services eligibility, investigations, legal, or finance that provide the knowledge, skills and abilities to perform the work; or an equivalent combination of education and experience.

Necessary additional requirements:

Successful completion of Spelling, Basic Excel, Customer Service, and Basic Word 365 tests will be required. Candidates selected as qualified will be contacted via email by a Human Resource representative for testing.

*Please make sure to check the email address provided on your application for correspondence in reference to your application. Some email servers may see correspondence as spam, so it is important to check your spam folder as well. All correspondence will also be viewable within your NeoGov inbox. When signed in, click on your name in the top right-hand corner and then inbox.

Supplemental information

• Knowledge of the Child Support Enforcement Program and Automated Case Tracking System (ACTS)
• Knowledge in the laws in different counties, states, and countries; state jurisdiction requirement, paternity requirements, DNA testing systems, interstate laws; applicable legal and civil court procedures, judicial operations
• Knowledge in office management practices and procedures
• Skill in interviewing, investigating, and analyzing complex case variables
• Ability in organizing and summarizing case information
• Ability to represent the child support program in written and oral form and effectively communicate with others
• Ability to analyze and interpret rules, regulations and procedures
• Ability to present complex legal information
• Ability to determine and make important decisions independently
• Ability to understand numbers and perform arithmetic
• Ability to establish and maintain effective working relationships with clients and absent parents, location resources, offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys

Conditions of Employment:

A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301.

Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.

Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.