Job Description

Requisition No: 875728

Agency: Children and Families

Working Title: CHILD PROTECTIVE INVESTIGATOR SUPV-SES - 60071610 1

Pay Plan: SES

Position Number: 60071610

Salary: CURRENT EMPLOYEES WILL BE COMPENSATED IN ACCORDANCE WITH THE DCF POLICY

Posting Closing Date: 05/14/2026

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**This position is for the Apopka Child Protective Investigator Service Center**

How you will make an impact

• Supervise, plan and direct workloads, workflows, deadlines, work objectives and time utilization of subordinate staff in the delivery of protecting children, working with families and conducting investigations of alleged abused, abandoned, neglected or exploited children.
• Develop performance standards and job duty expectations with investigators, reviews standards and plans for continuous improvement.
• Communicate investigators’ compliance with these expectations on a regular basis and provide coaching by acknowledging outstanding performance and providing suggestions on areas for improvement.
• Evaluate employees against established standards and take any necessary steps for corrective action.
• Promote career development of investigators by ensuring everyone receives the proper training and leads cross-training efforts on differential investigative skills.
• Review casework, assessments and safety plans with investigators, and provide consultation and direction to assure appropriateness, clarity, quality, thoroughness and proper documentation.
• Use management tools in appropriate information system(s) on an ongoing basis to monitor open cases and manage workflow for steady progress to ensure the timeline for actions to be taken are met and to prevent backlog.
• Ensure that CPI operations are within legislative authority and in compliance with required federal, state rules and regulations.
• Identify improvements and implement adjustments needed to ensure program effectiveness and efficiency.
• Facilitate and participates in the hiring, promoting, demoting, discipline and/or dismissal of employees.
• Collect, analyze, and report data regarding child protective investigations
• Establish and maintain cooperative working relationships with organizations and other agencies involved with child protective investigations such as community-based providers, Children’s Legal Services, law enforcement, medical personnel, schools, and other community/agency resources
• Ensure effective communication with deaf or hard-of hearing Customers or companions in accordance with the ADA and/or Section 504 and shall manage service records and report this data and any resources and/or training needs to their designated program point of contact.

Qualifications:

• Current/Active Child Welfare Certification credentials from the Florida Certification Board.
• Valid Driver License; and
• Must possess operational private vehicle for use in the performance of daily work activities. Selected applicants are required to provide proof of vehicle registration and documentation of the appropriate insurance coverage. The Department provides a Vehicle Insurance Allowance to assist with the cost of insurance coverage due to the use of private vehicle for work purposes.

Knowledge, Skills, and Abilities:

• Knowledge of theories and practice in child protection.
• Knowledge of professional ethics relating to child protection and counseling.
• Knowledge of family-centered interview and counseling techniques.
• Knowledge of interviewing and observation techniques.
• Skilled in considering child development in guiding placement of children.
• Ability to recognize indicators of abuse and neglect.
• Ability to conduct risk and safety investigations.
• Ability to plan, organize and coordinate work assignments.
• Ability to understand and apply relevant laws, rules, regulations, policies and procedures.
• Ability to actively listen to others.
• Ability to communicate effectively.
• Ability to maintain well-executed case files.
• Ability to establish and maintain effective working relationships with others.
• Ability to utilize computer systems.
• Ability to write accurate investigative reports.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.