Job Description
Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.
Child Care Eligibility Specialist (CCES)
Location: 2 Anthony Avenue, Augusta, ME
Schedule: Monday–Friday | 8:30 AM – 5:00 PM (40 hours/week)
Work Model: Full Time, In Office
The Child Care Eligibility Specialist (CCES) is a front line support role responsible for assisting families and child care providers participating in Maine’s Child Care Affordability Program (CCAP), funded through the Child Care and Development Fund (CCDF).
This position serves as a primary point of contact, providing support through phone, email, and in person interactions, while completing eligibility related administrative work and offering basic technical assistance (such as portal navigation and login support). The CCES applies federal and state policy to review applications, determine eligibility, and support provider agreement processes in a fast paced, customer focused environment.
Key Responsibilities
• Serve as a front line customer support resource for families and child care providers via phone, email, fax, mail, and in person interactions
• Process and review CCAP applications to determine financial and program eligibility in accordance with federal and state regulations
• Apply policy and procedures on a case by case basis, exercising independent judgment to assess unique family circumstances
• Support Child Care Provider agreement processes for providers reimbursed with CCDF funds
• Provide basic technical support for the Baxter system, including portal navigation, login assistance, and common user issues (within established procedures)
• Complete administrative tasks including file maintenance, scanning, and documentation management
• Respond to general inquiries and assist State Financial Resource Specialists (FRSs) with operational support tasks
• Participate in monthly supervision and team meetings, workload reviews, and case discussions
• Assist with special projects as assigned (e.g., mailings, system updates, rule changes)
Core Competencies
• Customer Service & Communication – Ability to clearly and professionally communicate with families, providers, and internal partners
• Problem Solving & Critical Thinking – Skilled at troubleshooting issues, evaluating information, and making sound decisions with limited data
• Technical Support & Adaptability – Comfortable assisting users with basic system navigation and adapting to changing tools and procedures
• Organization & Workload Management – Ability to manage multiple responsibilities, prioritize tasks, and meet established timelines
Required Knowledge, Skills & Abilities
• Knowledge of federal and state public assistance programs
• Strong understanding of modern office practices and customer service principles
• Ability to manage multiple concurrent tasks in a structured, deadline driven environment
• Demonstrated attention to detail and commitment to confidentiality
• Ability to gather, evaluate, and document information accurately
• Proficiency using proprietary systems and standard office software (Word, Outlook, Excel)
• Ability to understand, implement, and explain complex written and verbal instructions
• Ability to interact effectively with individuals from diverse backgrounds and perspectives
• Willingness and ability to adapt to policy, system, and process changes
Work Schedule & Location
• Monday through Friday, 8:30 AM – 5:00 PM
• 40 hours per week
• Full time, in office position located at 2 Anthony Avenue, Augusta, ME
• Time off permitted with prior approval (non billable)
Keywords
Child Care Eligibility Specialist, CCES, CCAP, CCDF, Eligibility Determination, Front Line Support, Customer Service, Public Assistance, Family Services, Provider Agreements, Baxter System, Technical Support, Administrative Support, State of Maine, DHHS
Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.
Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.
