Job Description

Child and Family Wellbeing Practitioner/NDIS Support Worker

Casual

Aboriginal & Torres Strait Islander People of all ages are Strongly Encouraged to Apply

REFOCUS is in the business of Redirecting and Empowering Families by creating Opportunities through Culturally Unique and responsive Services. Our work is driven by a commitment to strengthening families, celebrating identity, and fostering resilience.

We do this by building genuine connections, valuing emotional intelligence, and taking a ground-up approach to understanding where support is most needed for children and families. Our services are shaped by real-world experience and a deep respect for the communities we serve.

Over the past 15 years, we have supported more than 20,000 community members across the Sunshine Coast, Moreton Bay, Gympie, and Cairns regions, delivering high-quality support across the Health, Community, and NDIS sectors. We are powered by a dedicated team with more than 800 years of combined lived and professional experience, ensuring culturally safe, person centred, knowledgeable, and effective care.

We are crafting a team of change-makers and we want you!

People who are crazy enough to want to change the world are the ones to do so. If you have just the right amount of crazy, lace up your boots and start wearing your undies on the outside (ok, maybe just lace up your boots) and join our revolutionary new approach to healthy communities.

About the role

As a Child and Family Wellbeing Practitioner/NDIS Support Worker, you will:

• Working with Aboriginal, Torres Strait Islander & cultured and disability clients of all ages
• Utilising positive behaviour support plans and restrictive practices
• Supporting clients to develop their NDIS Plan to suit their individual needs
• Assisting clients to set, plan for and achieve goals, assess progress and gaps
• Managing and co-ordinating participant’s support plans to enable independence in the home and community
• Working and co-ordinating with a range of stakeholders to secure suitable support for the client, including requesting and arranging quotes from service providers
• Responding to queries about NDIS

What we offer:

• Ongoing Training and Development, including a comprehensive onboarding program
• The opportunity to work for an organisation that is daringly disrupting the system and searching for like-minded renegades to join our ranks
• Transforming and empowering communities to enjoy longer, healthier lives is our mission
• Use of company car to drive NDIS participants
• REFOCUS uniform, so deadly, you'll want to wear it on your days off.

Pay and conditions

Casual position

Hourly pay rates range from:

Level 2 PPT1 $43.23 per hour, up to Level 3 PPT4 $51.81 per hour

Classification level and pay rate are assessed and determined based on qualifications, experience, and demonstrated capability.

Qualification & Experience:

• Diploma in Community Services, or relevant Qualifications.
• Experience in NDIS, child protection, family support, or Aboriginal and Torres Strait Islander community services is desirable
• Willingness to undertake intensive training in child safety legislation, policies, and procedures

What we’re looking for

We’re looking for someone who:

• Required organise, supervise, observe and analyse contact between children and their parents in accordance with Court directions or orders, and to provide written reports regarding these. Within these sessions, to make assessments about the quality of interactions between parents and children, and if this is deemed to be harmful to take actions to terminate the session.
• Trained to deliver DFV programs/interventions, Triple P Parenting Courses and Circle of Security Program or other relevant parenting programs, and provide evidence of their ability, experience and training and contribute to assessments and evaluations of this work.
• Support the work of the Targeted Youth & Disabilities and work with young people how are in the transition to adulthood (T2A) and young people who have been homeless to enhance their self-care skills and support their move into successful independent living and into sustainable employment and suitable accommodation.
• Undertake direct work with parents/carers with regard to daily tasks e.g. cooking, cleaning, and budget management and parenting skills e.g. basic care routines, attachment, play, stimulation, managing challenging behaviour, designed to improve the quality of life for children and young people and improving parenting. This work to be undertaken on a one-to-one basis and/or through group work.
• To work with parents to increase and improve their understanding of the importance of early attachment and the impact of domestic violence/substance abuse upon children’s development and actions they can take to address these.
• To provide support and advice to parents and to young people regarding local support services, benefits, housing, training and employment opportunities.
• To undertake the above tasks in a variety of settings including family homes, schools, children’s centres, foster homes, young people’s accommodation.
• To develop positive working relationships with families, young people and careers as the basis for engaging them in effective work to improve quality of life, life chances, and outcomes.
• To contribute to the provision of team duty services and responses as required.
• To maintain accurate and up to date case records in accordance with REFOCUS policy and service standards.

Training and support

Ongoing supervision, mentoring, and professional development are core to this role.

Additional requirements

• Current Working with Children Check
• Current Disability Worker Screening
• Criminal history check
• Ability to meet REFOCUS compliance and reporting requirements
• Current Drivers Licence (minimum green P’s)
• Ability to work within the 10 Child Safe Standards

How to apply

To apply, please submit your resume and a brief cover letter outlining your interest and relevant experience.

Only applicants who reach the next stage will be contacted.