Job Description

The Chief Technology Officer (CTO) provides enterprise leadership for PAM Health’s technology strategy, infrastructure, operations, service delivery, and technology modernization. This role is responsible for ensuring that technology platforms, networks, cloud services, endpoints, enterprise systems, service management processes, and operational support models are reliable, secure, scalable, cost-effective, and aligned with PAM Health’s clinical, operational, and growth priorities. The CTO partners with executive leadership, operational leaders, clinical stakeholders, cybersecurity, analytics, applications, and external partners to enable high-quality patient care, operational efficiency, regulatory compliance, and enterprise transformation.

Responsibilities

Position Responsibilities

• Develop and execute PAM Health’s enterprise technology strategy and roadmap, ensuring alignment with organizational goals, facility operations, patient care needs, cybersecurity priorities, and financial stewardship.
• Lead the design, performance, reliability, and modernization of enterprise infrastructure, including networks, data centers, cloud services, endpoints, telecommunications, collaboration tools, disaster recovery, and enterprise monitoring.
• Build, lead, and develop a high-performing internal technology organization with clear roles, accountable leadership, effective succession planning, consistent performance expectations, and a culture of service, trust, transparency, and continuous improvement.
• Establish and manage a balanced service delivery model that effectively integrates internal teams and managed services partners while maintaining clear accountability, measurable outcomes, operational discipline, and vendor performance standards.
• Oversee managed services relationships, including contract governance, service level agreements, performance reporting, escalation management, cost optimization, transition planning, and continuous improvement of outsourced or co-managed technology services.
• Partner with cybersecurity leadership to ensure technology platforms are designed and operated in a secure, resilient, and compliant manner consistent with healthcare regulatory expectations and PAM Health policies.
• Lead enterprise technology operations with emphasis on incident response, change management, asset lifecycle management, endpoint management, patching, service desk effectiveness, field support, and operational stability across PAM Health facilities.
• Translate business, clinical, and operational requirements into practical technology solutions that improve user experience, reduce friction, support standardization, and enable scalable growth.
• Develop and manage operating and capital budgets for assigned technology domains, ensuring responsible investment planning, resource prioritization, cost transparency, and measurable business value.
• Serve as an executive technology advisor and trusted partner to leaders across the organization, communicating complex technical concepts in clear, actionable terms for clinical, operational, and executive audiences.

Leadership

• Inclusiveness: Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team
• Managing Staff: Coaches, evaluates, develops, and inspires staff; sets expectations; recognizes achievements
• Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of confidentiality and company values; adheres to and supports company policies, procedures and safety guidelines
• Problem-Solving: Identifies problems and involves others in seeking solutions; conducts appropriate analysis and searches for best solutions; effectively and efficiently implements appropriate responses to correct problems; responds promptly and effectively to new challenges
• Decision-Making: Makes clear, consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely, appropriate decisions.
• Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly; measures outcomes; uses feedback to redirect as required; evaluates alternatives; appropriately organizes complex issues to desirable resolution
• Communication: Connects with peers, subordinate employees and all customers; actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; negotiates effectively.
• Quality Improvement: Strives for efficient, effective, high-quality performance in self and in the department; delivers timely and accurate results; resilient when responding to matters that are challenging; takes initiative to make improvements
• Leadership: Motivates others; accepts responsibility; maintains high morale in department; develops trust and credibility; expects honest and ethical behavior of self and staff
• Teamwork: Encourages cooperation and collaboration; builds effective teams; works in partnership with others; is flexible; responsive to the needs of others
• Development: Maintains up-to-date skills through involvement with professional organizations and/or continuing education

Customer Service

• Maintains the highest level of customer service via courtesy, compassion and positive communication.
• Promotes the mission and vision of PAM Health within the work environment and the community.
• Respects dignity and confidentiality by adherence to all applicable policies and procedures.

Health and Safety

• Works in a manner that promotes safety; wears clothing appropriate to the performance of the job.
• Participates in OSHA required training.
• Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment.
• Reports unsafe practices to management.
• Knows own role in case of an emergency.

Qualifications

Education and Training: Bachelor’s degree in Information Technology, Computer Science, Engineering, Healthcare Administration, Business Administration, or a related field required. Master’s degree preferred. Equivalent combination of education, leadership experience, and enterprise technology experience may be considered.

Experience: Minimum of ten years of progressive technology leadership experience, including significant experience leading enterprise infrastructure, technology operations, IT service delivery, vendor/managed services relationships, and internal technology teams. Healthcare experience strongly preferred, including familiarity with hospital, post-acute, rehabilitation, LTACH, clinical, operational, regulatory, and patient care technology environments.

• Demonstrated success leading both internally staffed technology teams and managed services providers in a complex, multi-site organization.
• Experience establishing technology governance, service level expectations, operational metrics, incident response practices, change management discipline, and technology investment roadmaps.
• Experience working with executive leadership, clinical operations, business operations, cybersecurity, applications, analytics, vendors, and facility leaders to deliver reliable and scalable technology services.

Knowledge, Skills, and Abilities:

• Strong knowledge of enterprise infrastructure, network architecture, cloud services, data center operations, endpoint management, telecommunications, disaster recovery, monitoring, IT service management, asset lifecycle management, and technology operations.
• Ability to evaluate, structure, govern, and optimize managed services relationships while preserving internal accountability, organizational knowledge, and service quality.
• Proven ability to build, mentor, and lead internal teams, including managers, engineers, analysts, service desk, field services, and technical operations staff.
• Strong executive communication skills with the ability to translate technical issues, risks, tradeoffs, and investment needs into clear business language.
• Demonstrated commitment to customer service, operational excellence, cybersecurity partnership, compliance, fiscal responsibility, and continuous improvement.

About PAM Health

PAM HEALTH (PAM) based in Enola, Pennsylvania, provides specialty healthcare services through more than 80 locations, as well as wound clinics and outpatient physical therapy locations, in 17 states. PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves. Its mission is to serve people by providing compassionate, expert care, and to support recovery through education and research. Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program. We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online at www.PAMHealth.com for a comprehensive look at how we're able to positively impact our local communities.

PAM Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.