Job Description

The Hotel

Embark on a journey back in time to Vietnam in 1930s with Hôtel des Arts boutique lifestyle hotel in Saigon. Combining the classical charm of French Indochina with a sense of timeless chic that only the MGallery Collection can provide, the hotel is as much an art museum as it is a 5 star hotel. Hôtel des Arts Saigon invites guests to relive the romance of this bygone era in their luxury hotel which offers all the comforts of the 21st century.

Artistic flair in every corner

With feminine lines standing in striking contrast to the neighbouring office, the building itself is a modern work of art. Once inside, guests can peruse the owner’s personal collection of paintings and antiques, which adorn every wall and hall of this distinctive establishment. Each room in our luxury hotel offers the smooth lines of an art deco décor, finished with the classic artistic accents that our boutique lifestyle hotel in Saigon is renowned for. For a touch of artistic flair in unique and luxurious surroundings, Hôtel des Arts is the jewel of Saigon, a 5 star hotel that is simply beyond compare.

Be transported to a bygone era

From the style of our luxury hotel to the touches of times gone by dotted all around the property, Hôtel des Arts can transport you to an era long gone. The Albion by Kirk Westaway Restaurant and Rooftop Bar on the 23rd floor pays homage to an era of speakeasy gatherings while the Saigon Kitchen offers a stylish and unique design inspired by classic Asian street food markets. Taking a side-step to the French elegance on its journey to old world glamour, Café des Beaux Arts features light and bright décor where you can take your afternoon tea, surrounded by the soft sounds of piano music, while you enjoy a book from our library. Each culinary experience to be had in our 5 star hotel is nothing short of whimsical and transformative, from the menus to the fine surroundings in which we invite you to dine.

Award winning luxury hotel

With its exceptional customer experience, world class accommodation and luxury offerings, Hôtel des Arts Saigon is honored to take out the prestigious titles “Leading Lifestyle Hotel in Asia” by World Travel Awards, “Luxury Boutique Hotel” and “Luxury Architecture Design Hotel” in Southeast Asia by World Luxury Hotel Awards, and “Luxury Best Traditional Hotel” by Luxury Travel Guide Awards for its distinctive modern romantic design and unique bespoke services. For award-winning luxury in a 5 star hotel that prides itself on providing a glamorous and specialized service, look no further than our boutique lifestyle hotel in Saigon.

GENERAL MISSION

• Maintains a safe and secure environment for customers and employees by establishing and enforcing security policies and procedures; supervising the security guard force.

RESPONSIBILITIES AND MEANS

• Develop and implement security policies, protocols and procedures
• Train and monitor security supervisor, officers and guards
• Attend meetings with other managers to determine operational needs
• Plan and coordinate security operations for specific events
• Coordinate staff when responding to emergencies and alarms
• Review reports on incidents and breaches
• Investigate and resolve issues
• Create reports for management on security status
• Analyse data to form proposals for improvements (e.g implementation of new technology)

ADMINISTRATIVE RESPONSIBILITIES

• Conform to and enforce policies and procedures & rules and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service.
• Performs special duties as required by the General Manager.

TECHNICAL RESPONSIBILITIES

• Maintain a hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
• To attend regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new direction and policies and procedures at the same time.
• To be aware of the Security policies and procedures of the hotel, and ensure that at all times in all area of the Hotel that they are being strictly adhered to.
• To be aware of the Fire and Emergency procedures, and your departments responsibility in an emergency.

COMMERCIAL RESPONSIBILITIES

• To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.

HUMAN RESOURCE RESPONSIBILITIES

• Have a good relationship with all colleagues.
• Be understanding, supportive, encouraging and helpful to all.

RELATIONS

• Reports directly to the Director of People and Culture.
• Work closely with other Departments of the hotel, and attend regular meetings on a periodical basis.
• Participate in providing and receiving constructive criticism with regards to the Department and the Hotel as a whole, in order to improve efficiency, productivity and guest service.

REPLACEMENT AND TEMPORARY MISSION

To perform other related duties and special projects as required by the Resident Manager, both within and outside the hotel.

Qualifications

Knowledge and Experience

• Secondary / High school education
• Certificates in Fire Safety Management (Commercial Building), National Skills Recognition System, CPR and First Aid Management
• Minimum 3 years of relevant experience in a similar capacity
• Good reading, writing and oral proficiency in English language

Competencies

• Strong leadership, interpersonal and training skills
• Good communication skills
• Honest with a high level of integrity
• Ability to remain calm and react fast to situations
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Additional Information

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Develop your talent through Accor’s learning programs
• Opportunity to grow within your property and across Accor’s Luxury hotels
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility