Job Description

SUMMARY

The Chief Program Officer (CPO) will exercise independent judgement as a key member of the CRCD executive leadership team (C-Suite). The CPO is responsible for the overall performance and effectiveness of the workforce development department and the housing and support services department. The CPO leads, plans, evaluates and coordinates CRCD’s services in pursuit of the mission of positively changing lives and building neighborhoods responsibly. The CPO selects, supports, and supervises Department Directors. The CPO has authority to develop program designs and responsibility for the development of new programs proposed in response to funding opportunities or identified client needs, which is presented to the President/CEO for final approval.

Working closely with the Chief Executive Team (C-Suite) and other senior administrative personnel to guide the organization’s long-term strategy, make program related decisions (including resource allocation, program planning, organizing, operating, and staffing), and develop the optimal organizational culture. Other functions of the CPO include:

• Provide comprehensive oversight of program service strategy, delivery, and implementation.
• Design, implement, and evaluate program service delivery.
• Implement policies and procedures that promote accountability, sustainability, and growth management.
• Ensure personnel adhere to the 9 elements of CRCD’s Client Centered-Approach
• Create and support a high performing culture aligned with CRCD mission, vision, and core values.
• Oversee department and program budget development process in collaboration with the Director of Finance and Chief Financial Officer (CFO)

The CPO will contribute and participate in raising the agency’s profile externally by providing productive guidance, supervision, and professional development to all program management staff; and continuously improve, strengthen the structure of the organization by staying abreast of development in youth homelessness, youth and adult workforce development, and strategic trends in equity, disparities reduction, policy, affordable housing, local hire services and community engagement.

The CPO will oversee all the portfolio of workforce development, housing and support services programs. Under the direction of the President/CEO, the CPO will provide programmatic updates to the Board of Directors, key stakeholders, and core funding partners.

ESSENTIAL DUTIES & RESPONSIBILITIES

· Oversee program budgets and expenditures to align resources with mission impact and organizational goals. Partner with the Chief Executive Officer, Chief Financial Officer, Chief Operations Officer, Department Directors, and other senior leaders to inform investment and resource development decisions that sustain critical services. Lead the strategic coordination of program priorities—all grounded in a client-centered approach that advances dignity, efficiency, and measurable impact.

• Facilitate cross-department collaboration between workforce, Housing and Support Services, Case Management, Linkage/Engagement, and Grants/Special Projects. This includes planning, policy compliance, data inquiries, logistical continuity, and an efficient continuum of client services between Departments.
• Assure that the mission, vision, and core values are represented in planning and daily operation of all programs and services.
• Onboard, train, supervise, and evaluation Department Directors.
• Coordinate and model for all program staff a culture of empowerment, accountability, and willingness to improve and enhance programming to mee the needs of all participants.
• Lead the annual planning activities through a collaborative development process with the Department Directors.
• Prioritize grant and program performance and compliance through high frequency performance reviews and service delivery assessments.
• Collaborate with the COO to implement operations and department specific manuals that increase accountability for the agency and personnel.
• Collaborate with the Director of Learning and Evaluation to review, analyze, and manage performance data that leads to community impact.
• Collaborate with the President/CEO and leadership teams to participate in the organizations strategic planning process.
• Facilitate the annual department work plan development for workforce development and housing and support services.
• Accountable for service delivery and ensures that the organization meets or exceeds all program obligations and benchmarks that are required by local, state, and federal government grants.
• Promotes regular and ongoing opportunities for all staff to give feedback on program operations, evaluations, and improvements.
• Works with the CEO, COO, and CFO and other senior managers to create opportunities to forge strategic partnerships with stakeholders, partners, and the community – identify and nurture program development opportunities, work with department directors to identify service gaps and design effective, and viable program initiatives.

Requirements

QUALIFICATIONS

• Must possess managerial and supervisory experience within workforce development or homeless services, including planning and budgeting.
• Must have skill in both coordination and collaboration to identify and implement effective Quality Management processes to secure and sustain grants and regulatory compliance.
• 7+ years of professional experience in a fast-paced and rapidly growing nonprofit environment.
• Experience managing the development of data and research, internal and external data sourcing, data quality, and standardizing data entry workflows.
• A decision-making style that encourages collaboration and consensus while also driving toward clarity and solutions.
• Strong staff management experience required, with the ability and interest to work closely with staff members to set and achieve individual and team goals.
• Superior communication skills, both oral and written, ability to work effectively with people at all levels of the organization to create buy-in and sense of teamwork.
• Experience with and/or knowledge of local, state, and federal government; ability to quickly understand and articulate CRCD work and mission both internally and externally required.

REQUIREMENTS AND SKILLS

• Proven experience as Chief Program Officer, High Performing Director or relevant role
• Experience in grant proposal processes will be a plus.
• Working knowledge of data analysis and performance/operation metrics
• Working knowledge of MS Office
• Outstanding organizational and leadership abilities
• Excellent interpersonal and public speaking skills
• Aptitude in decision-making and problem-solving
• BSc/BA in Business Administration or relevant field; MSc/MBA is a plus.

BENEFITS

• 14 Paid Holidays
• On-Demand training memberships to bolster professional development
• Dental/Vision/ 85% employer-paid & 40% dependent paid Medical Insurance
• 401k eligibility from day one & up to 3% matching after one year
• 529 Educational Savings Plan from Principle
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Accident & Hospital Indemnity
• Whole life insurance with cash benefits
• Identity Theft Protection and Legal Services
• Discount pet insurance through ASPCA
• Generous work/life balance

All candidates are subject to pass background check conducted by Los Angeles County. CRCD is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the EEO/ADA Coordinator. EEO /ADA Coordinator contact: Veronica Garcia (213) 743-6193