banglalink

Chief Operations Officer, Mukto Pay

banglalink  •  Dhaka, BD (Onsite)  •  22 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Company Introduction

NEO PSP Limited runs Mukto Pay, a wallet licensed by Bangladesh Bank and owned by Banglalink (VEON Group). We are AI-first: AI does the routine work, people handle exceptions. Our vision is: Digital money for every Bangladeshi, every day, on any phone.

Job Description

The role: the CEO's partner in running Mukto Pay as a national payment system.

  • AI-first operating model: AI agents run customer service in Bangla, KYC checks, dispute triage and reconciliation; people handle exceptions; volume grows, cost does not.
  • Operations end to end: onboarding and KYC, customer service, disputes, merchant and agent operations, cash-in and cash-out once approved.
  • Money movement: settlement and liquidity with partner banks and the national payment switch; every taka of e-money reconciled to bank balances every day.
  • Reliability: transaction success and uptime with Technology; incident and crisis management, business continuity, fraud response playbooks.
  • Regulator and control: operations compliant with Bangladesh Bank and Financial Intelligence Unit rules; leads operations in inspections and audits.
  • Leadership: member of the leadership team; builds the operations leaders; owns the operations budget and cost per transaction; shapes product, pricing and partners.

Academic Qualification

  • Master's degree or MBA; Lean Six Sigma or a banking qualification is a plus.

Job Experience Required

  • 10+ years in payments, mobile money or banking; 5+ as head of operations.
  • Has run operations at national scale: millions of customers, agents, merchants.
  • Has led an AI or automation transformation with results in cost and service.
  • Has worked directly with Bangladesh Bank: inspections, reporting, complaints.
  • Has built operations for a new license or a fast scale-up; group role a plus.

Required Capabilities

  • Strategic and hands-on: sets the operating model; knows the numbers daily.
  • AI first: designs work for AI agents first; adds people for exceptions.
  • Executive presence: credible with the Board, Bangladesh Bank, banks and VEON.
  • Leader under pressure: builds leaders; calm and decisive in outages and fraud.

Banglalink Digital Communications is one of Bangladesh’s leading telecom and digital service providers, committed to transforming the way people connect, communicate, and innovate. As a subsidiary of VEON, Banglalink combines global expertise with a deep understanding of local needs to deliver cutting-edge services to millions of customers across the country. Our Employer Value Proposition (EVP) is ‘Lead the Future’, and this is reflected in all levels of our organization. Our workplace is designed to inspire and empower individuals, creating an environment where ideas thrive, contributions are valued, and innovation flourishes. We encourage every team member to take initiative, explore new possibilities, and grow both personally and professionally in a fast-evolving digital landscape. At Banglalink, we are committed to foster a supportive and inclusive culture that celebrates diversity and encourages collaboration. We actively create opportunities for all individuals to succeed, while our learning initiatives and digital upskilling programs, ensure our people are equipped to excel in their careers and shape the future.

Banglalink is a place where innovation, agility, and understanding come together to create meaningful impact. Join us and be part of a team that’s reshape the future of connectivity and digital transformation.

banglalink

About banglalink

Launched in February 2005, with over 41 million subscribers over a decade, Banglalink was the catalyst in making mobile telephony an affordable option for consumers in Bangladesh. The initial success of Banglalink was based on a simple mission: “Bringing mobile telephony to the masses”.

Fueled with the strong core values of Customer-obsessed, Entrepreneurial, Innovative, Collaborative & Truthful, Banglalink is now working relentlessly to bring digital world to every customer to build a true digital Bangladesh, moving away from the traditional mobile operator to a tech company.

With customer experience being Banglalink’s core focus, digitalization has become a necessity to update the way customers engage, communicate, operate, and offer services from traditional way of business to Digital/Online.

Banglalink provides equal opportunities to employees and has always shown zero tolerance for any non-compliance activity. Banglalink’s HQ became the first certified Green Office by World Wide Fund for Nature (WWF) in Bangladesh. The company has relatively a flat organization which enables employees to collaborate and work closer across the organization.

Banglalink Digital Communications Limited is a fully owned company of Telecom Ventures Ltd. which is a 100% owned subsidiary of Global Telecom Holding. VEON owns 51.9% shares of global telecom holding following a business combination in April 2011, between VEON ltd. (then VimpelCom) and wind telecom s.p.a. VEON is a NASDAQ and Euronext Amsterdam-listed global provider of connectivity, with the ambition to lead the personal internet revolution for the 240 million+ customers it currently serves, and many others in the years to come. It offers services to customers in 12 markets including Russia, Italy, Algeria, Pakistan, Uzbekistan, Kazakhstan, Ukraine, Bangladesh, Kyrgyzstan, Tajikistan, Armenia and Georgia. VEON operates under the “Beeline”, “Kyivstar”, “WIND”, “Jazz”, “banglalink”, and “Djezzy” brands.

Industry
Telecommunications
Company Size
5,001-10,000 employees
Headquarters
Dhaka, BD
Year Founded
2005
Social Media