Job Description

IBMC is assisting our client, a fast-growing global Marketing and PR Agency, in hiring a hands-on Chief Operating Officer. Our client specializes in PR delivery, media execution, and content production for international markets, driven by a culture of high performance and execution excellence.

We are looking for a strong operator to take full ownership of day-to-day business execution across the group. The COO will focus on building robust systems, fixing inefficiencies, and turning high-level strategy into consistent operational reality. This is an ideal role for a leader who thrives on building structure and scaling internal teams in a fast-moving, service-based environment.

Responsibilities:

Operational Leadership & Execution

• Own daily operations across PR, media, content, client delivery, and internal support teams.
• Translate leadership direction into clear operational plans, timelines, and execution priorities.
• Ensure work is delivered on time, within scope, and at expected quality standards.
• Act as the escalation point for operational issues and delivery risks.

Project Management & Client Execution

• Oversee project planning, prioritization, and execution across all client accounts.
• Support or directly manage key client relationships when needed.
• Ensure smooth handover from sales to delivery teams.
• Manage risks, dependencies, and changes in scope.

Process & Scalability Management

• Review existing workflows and identify inefficiencies or execution gaps.
• Design, document, and implement practical SOPs for core functions:
• Client onboarding and handover from sales
• PR execution, media placement, and reporting
• Content and media production workflows
• Account management and client communications
• Internal admin, finance, and HR coordination
• Ensure SOP adoption and consistent execution across teams.

Systems, Tools & Reporting

• Implement and manage operational tools (project management, CRM, reporting, collaboration).
• Improve visibility through simple dashboards and tracking systems.
• Drive light automation to reduce manual work and improve turnaround time.
• Ensure teams use tools correctly and consistently.

Cross-Function Alignment

• Work closely with the CRO to align sales promises with operational capacity.
• Ensure smooth client handover from sales to delivery.
• Provide feedback on pricing, scope, and capacity constraints.
• Support client retention through strong execution and delivery discipline.

Financial & Resource Oversight

• Track team utilization, workload, and delivery capacity.
• Support finance with invoicing coordination, cost tracking, and operational budgeting inputs.
• Identify cost leaks and inefficiencies within operations.

People & Team Management

• Manage team leads and key individual contributors across operations and delivery.
• Set clear expectations, priorities, and accountability.
• Support hiring, onboarding, and performance management with HR.
• Build a culture of ownership, discipline, and continuous improvement.

Requirements

• Experience: 4–7 years of experience in operations, project management, or delivery leadership roles.
• Industry Background: Proven experience in PR agencies, media companies, or digital service-based businesses.
• Technical Skills: Strong hands-on experience building SOPs, improving workflows, and managing operational tools (CRM/PM software).
• Leadership: Excellent communication and stakeholder management skills with a track record of managing multiple teams.
• Problem Solving: Strong execution, decision-making skills, and the ability to work independently in a remote or hybrid setup.
• Language: Professional-level English (spoken and written) for international coordination.

KPIs

• Client delivery timeliness and quality
• SOP coverage and adoption rate
• Client onboarding and execution cycle time
• Team utilization and productivity
• Reduction in operational errors and rework
• Cross-team execution alignment with revenue goals

Benefits

• Gross salary range: IDR 30,000,000 – 50,000,000 (based on experience).
• Performance-based incentives tied to operational KPIs.
• High-ownership role with direct impact on company growth.
• Clear career path as the business scales.
• Flexible working arrangements.